Troubleshooting Steps: 1. Check if the Wi-Fi hub light is functioning normally. When not in network configuration mode, the light should be flashing red; after successful configuration, the indicator ...
wifi
Common Questions: Why can’t I connect the lock to the Wi-Fi network?
1. The door lock only supports 2.4G WiFi. Check if the router has the 2.4G WiFi network enabled. If your router combines the 2.4G and 5G into one SSID, please disable this feature. 2. Confirm that the...
Common Questions: What will happen is i have a poor Wi-Fi signal?
When the WiFi connection signal is poor, it will significantly increase the standby power consumption of the door lock and may lead to no push notifications or delayed notifications. Please improve th...
Compatibility: Does the Secure link Wi-Fi hub allow multiple connections?
Secure models require the Secure Link WiFi hub for compatibility. It is advisable to pair each lock with its own WiFi hub to maintain a seamless connection between the hub and the lock. The lock must ...
Compatibility: What is the Wi-Fi signal requirement for Lockly Zeno Series?
Excellent: ≥-55 dBm – Normal pairing with WI-FI Good: -56~-60 dBm – Normal pairing with WI-FI Fair: -61~-65 dBm – Can pair with WI-FI, but may increase power consumption and delay ...
Remote Access: Can I unlock my Lockly®remotely?
Lockly® smart locks can be unlocked remotely depending on the model’s connectivity options. By connecting to Wi-Fi or through a compatible hub, such as the Lockly Wi-Fi Hub, users can control t...
Is Lockly™ Wi-Fi Compatible?
Lockly™ is Wi-Fi compatible with the usage of the Lockly™ Secure Link Wi-Fi Hub. Lockly™ Secure Pro includes a Secure Link Wi-Fi Hub. Your lock’s connection to the internet is dependent on...