Common Questions: Why can’t I connect the lock to the Wi-Fi network?

1. The door lock only supports 2.4G WiFi. Check if the router has the 2.4G WiFi network enabled. If your router combines the 2.4G and 5G into one SSID, please disable this feature.

2. Confirm that the installation location of the door lock has good WiFi signal coverage.

If you're looking to shop the Lockly store, visit Lockly.com or click the Shop Now button.
Shop Now
Not found