1. When registering facial recognition, please try to avoid direct sunlight in the recognition area.
2. The same face can only be registered once.

1. The facial recognition function is disabled while unlocking and will resume after locking.
2. If facial recognition is frequently triggered but no face is detected (more than 10 triggers within 5 minutes), facial recognition will be temporarily disabled to reduce power consumption. You need to manually touch the screen to restore the facial recognition function.
3. When the battery level is at 20%, entering low power mode will disable facial recognition to reduce power consumption.

1. Check the WiFi signal quality of the door lock. Poor WiFi signals will increase the power consumption of the lock and reduce battery life.

2. When the door is closed, turn the indoor knob to ensure it rotates smoothly without resistance. If there is significant resistance, it will increase the power consumption of the lock when opening and closing, shortening battery life. Please adjust and reinstall the indoor unit according to the installation guide to reduce the deadbolt resistance.

Sub-Admin Access can be created for you to grant access for others to be able to control your lock and grant access to others via Bluetooth when within range of your Lockly® lock.  Below are the steps to give access to users as Sub-Admins.

Go to Access in your mobile app.  Select Add A New User from that page.

Selected Guests on the next page.

On the Add Guest page you will click on the Next button with Validity Period selected.

On the next page, you will select the Validity Period that you would like for this Guest user to be active.  If you want them to have this access for a long time, select a date years into the future.  Once you have selected the Validity Period you will click on User Permissions.

On the User Permissions page, you can select Sub Admin Access.  You can also give that Sub Admin access to be able to create Offline Access Codes.  Keep in mind that if you give the Sub Admin that control, you as the Admin will no longer be able to issue OAC’s as only one user can create them at a time.

Sub Admins will be able to issue Guest User Access Codes as well as One Time User Access Codes.

Once you have the Validity Period and have granted Sub Admin access you will click on the Confirm button.

On the next page, you will be able to Copy the eKey or Share the eKey directly through your device to the Sub Admin.

Your Sub Admin will now be able to grant limited access codes to users when within Bluetooth range.  Sub Admins will not be able to access the lock remotely through the Secure Link WiFi Hub.

Vision does not currently have motion detection, but the camera can be accessed anytime from the Lockly app as long as your mobile device is connected to a strong WIFI network.

The camera will also be activated by the following:
– Keypad was used
– Doorbell button was pushed
– Keyhole cover was opened
– Offline Access Code™ or eKey was used
– Wrong (PIN) access code was entered on the display screen and the lock entered into Safe Mode

Vision Elite comes with motion detection and night vision and is also activated by the following:
– Keypad was used
– Doorbell button was pushed
– Keyhole cover was opened
– Offline Access Code™ or eKey was used
– Wrong (PIN) access code was entered on the display screen and the lock entered into Safe Mode

The Lockly Flex Touch Biometric Fingerprint Recognition stores up to 99 unique fingerprints. Accepts only actual fingerprints (no copies or lifted prints) for extra security.

For More information about the Lockly Flex Touch features, Please click the link below to be redirected to the User Manual.

User Manual – Flex Touch

Our locks fingerprint reader can store up to 99 fingerprints.

Yes, the Lockly Zeno series is compatible with major smart home systems such as Amazon Alexa and Google Assistant. Integration allows you to control the lock using voice commands and automate its functions within your smart home ecosystem.

Sub-Admin Access can be created for you to grant access for others to be able to control your lock and grant access to others via Bluetooth when within range of your Lockly® lock. Below are the steps to give access to users as Sub-Admins.

Go to Access in your mobile app. Select Add A New User from that page.
Selected Guests on the next page.
On the Add Guest page you will click on the Next button with Validity Period selected.

On the next page, you will select the Validity Period that you would like for this Guest user to be active. If you want them to have this access for a long time, select a date years into the future. Once you have selected the Validity Period you will click on User Permissions.

On the User Permissions page, you can select Sub Admin Access. You can also give that Sub Admin access to be able to create Offline Access Codes. Keep in mind that if you give the Sub Admin that control, you as the Admin will no longer be able to issue OAC’s as only one user can create them at a time.

Sub Admins will be able to issue Guest User Access Codes as well as One Time User Access Codes.

Once you have the Validity Period and have granted Sub Admin access you will click on the Confirm button.
On the next page, you will be able to Copy the eKey or Share the eKey directly through your device to the Sub Admin.

Your Sub Admin will now be able to grant limited access codes to users when within Bluetooth range. Sub Admins will not be able to access the lock remotely through the Secure Link WiFi Hub.

You can adjust the screen brightness by pressing the first circular button. Please note that the brightness adjustment is only active while entering the code and will revert to the default brightness once the code entry is complete.

An Offline Access Code (OAC) is 4 or up to 12 digits (set of numbers)  that you can to enter on the Lockly touchscreen keypad to unlock door.

For Limited-Time OAC

1. Swipe your hand or fingers across the keypad to lit it up.
2. Activate the keypad  by tapping the OK/Enter button 2x. The four circles will flash and numbers will be displayed in sequence, 1-0.
3. Enter your OAC + OK/Enter button. The numbers on the keypad will shuffle.
4. Re-enter you OAC + OK/Enter button to unlock.

If the lock doesn’t unlock, repeat steps 1-3. If you’re unlocking the door with an OAC for the first time, entering the OAC 2x is required. On your succeeding unlock during your stay, you can unlock door by without the doing steps 2 & 3. You can directly enter your code + OK/enter button to unlock.

For Single Use OAC

1. Swipe your hand or fingers across the keypad to lit it up.
2. Activate the keypad  by tapping the OK/Enter button 2x. The four circles will flash and numbers will be displayed in sequence, 1-0 .
3. Enter your OAC + OK/Enter button. The numbers on the keypad will shuffle.
4. Re-enter you OAC + OK/Enter button to unlock.

A single-use has no expiration date or validity period, once you have successfully unlocked using OAC, the code will expire. It cant be used again. Be sure you immediately open the door and enter before the Lockly auto-locks.

To connect to the Lockly® app and set up an account, follow these steps:

Download the App:
Visit the Apple App Store or Google Play Store.
Search for “Lockly” and download the app.

Open the Lockly app.
Tap on “Sign Up” to create a new account.
Enter your email address and create a password.
Follow the on-screen instructions to complete the registration process.

Log in to your new account.
Tap on the “+” icon to add a new device.
Follow the app’s instructions to set up your lock. This typically involves:
Selecting your lock model.
Scanning the QR code located on the lock or entering the lock’s serial number.
Ensuring your smartphone’s Bluetooth is turned on.
Pairing your smartphone with the lock.

If your lock model supports Wi-Fi, follow the prompts to connect it to your home Wi-Fi network.
Ensure you have your Wi-Fi network name and password ready.

Follow the app’s instructions to calibrate your lock for optimal performance.
This may involve testing the lock’s operation and adjusting settings.

Use the app to create access codes and, if applicable, register fingerprints.
Assign codes to different users as needed.
Customize Settings:

Explore the app’s settings to customize notifications, auto-lock features, and other preferences.
If you encounter any issues during the setup process, refer to the user manual included with your lock or visit the Lockly support website for additional assistance.

1. Use the included physical key to unlock.
2. Use a Type-C cable to connect a power bank to the Type-C port at the bottom of the outdoor unit to temporarily activate the door lock for unlocking.

If you have never paired your lock to the Lockly app:
1. Press the program button behind the lock.
2. Press select 2DE then Pd to delete an Access Code.
3. Active Access Codes will then be displayed on the screen in sequence from left to right, top to bottom. Rotate through different Access Codes shown by touching any number on the screen. When you find the Access Code you want to delete, hold the OK button for 3 seconds to delete.
(If you have not paired your lock with the Lockly app, we highly recommend you do so for full Lockly functionality.)

If you have paired your lock to the Lockly app:
1. For Lockly Secure and Secure Plus, be within Bluetooth range of your lock. For Lockly Secure Pro, you may delete from anywhere where you have internet access.
2. Open the Lockly app and select your lock
3. Go to Access Management
4. For Trusted Users, Guests, and One-Time Access Codes, select the user whose Access Code you wish to delete and choose Delete Access Code/Delete User at the bottom of the screen.
5. For Offline Access Codes, you must reset your lock or re-pair it with your phone.

If you are locked out due to your Lockly® lock, here are the steps you can take:

Use a Backup Access Method:
Physical Key: If your Lockly model includes a physical key option, use the backup key to unlock the door.
9V Battery Backup: If the lock’s batteries are dead, use a 9V battery. Hold the battery against the connectors located on the bottom of the exterior side of the lock to provide temporary power. Once powered, enter your door code to unlock the door.

Use the Lockly App:
Bluetooth Unlock: If your smartphone is within Bluetooth range and the lock still has power, use the Lockly app to unlock the door via Bluetooth.
Wi-Fi Unlock: If your lock is connected to Wi-Fi and you have internet access, you can unlock the door remotely using the Lockly app.

Access Codes:
Ensure you are entering the correct access code. Double-check for any typos or errors.

Fingerprint Access:
If your lock has a fingerprint scanner, try using your registered fingerprint to unlock the door.

Contact Support:
If none of the above methods work, contact Lockly customer support for assistance. They can guide you through additional troubleshooting steps or provide alternative solutions.
To prevent future lockouts, ensure that you regularly check the battery level using the Lockly app and replace the batteries as needed. Additionally, always keep a backup key or a 9V battery accessible in case of emergencies.

For security purposes, you can not disable safe mode.
For PRO Customers: We will release a firmware that gives Lockly users the ability to create 4-digit access codes and will allow safe mode to occur after 10 failed attempts instead of 3.

An Offline Access Code (OAC) is 4 or up to 12 digits (set of numbers) that you can to enter on the Lockly touchscreen keypad to unlock door.

For Limited-Time OAC

Swipe your hand or fingers across the keypad to lit it up.
Activate the keypad by tapping the OK/Enter button 2x. The four circles will flash and numbers will be displayed in sequence, 1-0.
Enter your OAC + OK/Enter button. The numbers on the keypad will shuffle.
Re-enter you OAC + OK/Enter button to unlock.
If the lock doesn’t unlock, repeat steps 1-3. If you’re unlocking the door with an OAC for the first time, entering the OAC 2x is required. On your succeeding unlock during your stay, you can unlock door by without the doing steps 2 & 3. You can directly enter your code + OK/enter button to unlock.

For Single Use OAC

Swipe your hand or fingers across the keypad to lit it up.
Activate the keypad by tapping the OK/Enter button 2x. The four circles will flash and numbers will be displayed in sequence, 1-0 .
Enter your OAC + OK/Enter button. The numbers on the keypad will shuffle.
Re-enter you OAC + OK/Enter button to unlock.
A single-use has no expiration date or validity period, once you have successfully unlocked using OAC, the code will expire. It cant be used again. Be sure you immediately open the door and enter before the Lockly auto-locks.

If you are not paired with the mobile app with your lock, you may adjust the time of auto-lock feature. Go to the Smart Lock Settings and you can change the auto-lock feature up to 300 seconds.

If your lock is paired with the mobile app, you will need to go into the Settings in the app for that lock and change the settings for the Auto-Lock Timer.  You can adjust the amount of time before the lock auto-locks or you can disable it completely.

If you need further help with this, you can always reach out to us at help@lockly.com or by calling 1-669-500-8835.

Yes. It can be set via app, go to Settings > Push/Alert Notifications > Motion Detection Alerts/Motion Recording.

1. Check the cable connector in your lock and make sure that there are no bent pins, which may have happened during installation, and that it is fully inserted into the socket.
2. If the pins are not bent, try a new fresh set of AA batteries.
3.  Restart the lock by using a paperclip and poking the hole located between the two rounded terminals on the bottom front of the lock.  Press and hold for 5 seconds and you should see the screen restart.

Your fingerprint sensor should work after a restart.

Note: Restart the lock, don’t reset the lock.

If you have not paired your lock with the mobile app:

1) Press the program button located at the back of the lock.
2) Press 1 on the screen to enter “Add Passcode Mode”.
3) Input your new door code between 6-8 digits.
4) Press OK.
5) Re-enter the door code to confirm.
6) If both door codes entered match, your door code will be displayed on the screen.
7) Press “Y” if it is correct.
8) Press “N” if it is not correct and repeat the steps again.

If you have paired your lock to the Lockly app:
1. For Lockly devices are not connected Wi-Fi Hub, you need to be within Bluetooth range of your lock. For Lockly devices connected to w-fi hub, you may set up access codes from anywhere where you have internet access.
2. Open the Lockly app and select your lock
3. Go to Access Management
4. You may select what type of access you would like to grant here.  Trusted Users, Guests, Offline Access Codes or Fingerprints (on the Plus and Pro, Access, Flex, Safe, Vision models).

For security purposes, the access code must be a minimum of 6-8 digits.

For PRO Customers: We will release a firmware that gives Lockly users the ability to create 4-digit access codes and will allow safe mode to occur after 10 failed attempts instead of 3.

If you received an eKey or eBadge and do not yet have the Lockly app, please follow the steps below to active your eKey:

1. Download the Lockly app from the App Store or Google Play Store
2. Register and create an account
3. From the invite link, tap the ‘Copy eKey/ Copy eBadge’ button
4. Open Lockly app, click the menu icon on the top left corner in the app
5. Select “Using eKey or eBadge” to paste the eKey / eBadge then tap the ‘OK’ button
6. You will then see eKey-enabled/eBadge-enabled lock displayed in the app. You can then control to unlock or lock and view any message left for you. If you received an eKey you can also “view access code” that is assigned together with your access credential.

If you received eKey and do not wish to download the app, you can use a PIN access code. You may request from the Admin to provide the PIN access code which can be viewed on the user access details from the Admin’s Lockly app. PIN access code is not available for eBadges.

One-Time Access Codes can be created for individuals that you want to have access to your property on a 1-time basis.  Here are some helpful screenshots to help you set up a One-Time Access Code for the firs time.

Choose Access at the bottom of the mobile app.  And then Access Codes at the very top.

You will then select ADD A NEW USER.

On the next step, select One-Time Access.

The next step will be to choose a Validity Period that you want the code to be active and then Confirm.

On the final step, you can either Copy the One-Time Access Code and send it through whatever format you would like.  Or you can select Share which will pull up your email or text messages among other ways that you will be able to share with your guest so that they can use that code to gain entry into your property.

Before removing a HomeKit door lock that has been added to the Home app, ensure that the lock is properly connected to HomeKit (you can try locking and unlocking it using the Home app to check). If you remove the lock while it is not connected, it may become undetectable by HomeKit later on. If this happens by mistake, you will need to reset the lock to its factory settings and then reconnect and rebind it to the Home app.

Yes, you can grant access to others by generating temporary or permanent eKeys through the Lockly app. These keys can be sent via email or text and are managed directly within the app.

For security reasons, only a 4-digit password can be added. If you have already set a 4-digit password through the Home app, to ensure higher security, please set the password again using at least 5 digits.

If you need to share the door access with family members, you will need an Apple TV (4th generation with tvOS 12.0 or later), an iPad (with iOS 12.0 or later), or a HomePod connected to HomeKit as a home hub. For more details, please visit: https://support.apple.com/en-us/102557 and pair it with your iPod, iPhone, or iPad (with iOS 12.0 or later).

Each Lockly Model has different access code capacity depending on the firmware it was built. Some models would have a maximum of 33, 37, 49, or up to 999.

The access code capacity of Lockly has increased over time after some over-the-air firmware updates we have implemented over time.

Please see link for updated access code capacity here.

An eBadge is an access credential (alphanumeric code) that can be generated remotely by an Admin or sub-admin/unit-owner (only available to Ingress/Vision Ingress, Smart Safe and Zeno Series sub-users) without requiring Wi-Fi or Bluetooth connection. The user is required to download the Lockly app and enter the eBadge to unlock door. The following details apply to eBadges:

• Validity Date or Recurring Dates: The eBadge can have a set validity date or recurring dates.
• Bluetooth Range Requirement: To access and unlock the door, the user must be within the Bluetooth range.
• Non-Shareable: An eBadge does not have a PIN access code and cannot be shared or used by multiple app users.
However, sharing the same app login details on multiple devices permit the use the same eBadge.
• Revocation: An eBadge can be revoked at anytime, anywhere on the Admin’s Lockly app.

If you received an eBadge, check out how to use it on this link

There are many times that you might need to set up a Recurring Guest Access Code for maintenance people or cleaners or other people that need to access your property on specific days of the week, every week.  The following screenshots will help you set these up.

Go to Access on the bottom of your mobile app.

Choose Guests as the Access Code type.

Select “Recurring” on the next page.

On the next page in the mobile app, please select the day of the week that you want the Recurring Access Code to be applicable along with the hours that you want it to apply.

On the next screen it will allow you to share the Access Code or Share an eKey so that the User can download the Lockly® mobile app to unlock or lock the Lockly device when within Bluetooth range.

Trusted Users are access codes that you can grant to family members, co-workers or other individuals that will have unrestricted access to your Lockly® lock.

The following screenshots will walk you through how to set up a Trusted User access code.

Go to Access on the bottom of your app after you have selected the lock.

Select Trusted User.

On the next page you will enter the Name of the Trusted User as well as indicate a 6-8 digit access code for that individual (make sure you make note of what you create so you can share with the Trusted User).  You will also have an opportunity to send that user an eKey at the end of these steps that will allow them to use the mobile app to lock or unlock the device.  When you are done entering all of this information, select Confirm.

The next page is where you will be able to share the eKey with the Trusted User.  You can either Copy that eKey and send to them or click on Share and if you are on your mobile phone you can text or email them that code and instructions will be sent with that eKey for them to set up their mobile app to be able to access the lock in that way.

Family Mode is an app feature that allows Admin accounts to sync and monitor all locks at-a-glance via Lockly App. This is highly recommended for those with multiple Lockly door locks installed in their homes, rentals, and properties. With family mode, the Admin will be able to “LOCK-ALL DOORS” in just one-click in the app.

With Family Mode, air transfer of user access profile information from one lock to another is as simple as clicking a button. No need to reprogram users for each new lock. Family Mode does the work for you by transferring user profile information from your existing lock to any new Lockly.

Family mode can be activated through the app. Go to the app Home and select a property. In the upper right corner click on Settings. Then toggle the Family Mode button to activate this feature.

With FREE Lockly app

If you are using the Lockly app, you can issue up to 3 eBadges per month.

If you have a Smart Safe, Ingress or Vision Ingress, you can issue up to 35 eBadges per month depending on your available user limits.

If you have Lockly Flex Touch/Pro  or Lockly Access Touch/Pro you can issue up to 15 eBadges per month.

With LocklyOS subscription

If your Lockly is subscribed to LocklyOS, you can issue up to 999 eBadges per month depending on your subscription and Lockly model.

If you are a sub-admin / unit-owner of Smart Safe, Ingress or Vision Ingress subscribed to LocklyOS you can issue up to 36 eBadges per month depending on your available user limits.

To subscribe to LocklyOS, check out this link

To enable your eBadge, follow the instruction on this link

Welcome Mode temporarily disables auto locking, keeping the door open for a specified period of time eliminating the need to enter access codes, fingerprint or using Mobile App.

Enable this feature through the Lockly App. Go to > Settings > Enable Welcome Mode, then slide button to enable and set the specific time you require your door unlocked.

There are many types of access codes that can be generated with your Lockly mobile app once your lock is paired with your mobile device.

1. Trusted User Codes – You can create 1 Admin code and 15 additional Trusted User access codes with Lockly.  Trusted users will be able to access the lock at any time so should be family and other people that you need to grant access to that can access the property at any time.
2. Guest Access Codes with Recurring Times – These codes can be granted to guests of your property and can be given recurring access for specific recurring dates and times.
3. Guest Access Codes with Validity Periods – These access codes can be granted and have a specific validity period for access that you determine when setting up the Access Code.
4. Sub-Admin Guest Access Codes with Validity Period – These access codes can be granted to users for a specific validity period and you can grant them Sub-Admin access in order that they are able to issue Guest and One Time Access codes as well.
5. One Time Access Codes – These codes can be issued to access your property during a specific validity period for one-time access.
6. Offline Access Codes – These codes can be issued when you are not connected to your Lockly lock and can be issued with a validity period.  Or you can issue a one time use Offline Access Codes.  These codes will be activated by the user with the instructions that you will send the user as you will be prompted to do within the app when you are issuing them.

If you have questions about these codes or how they function, please reach out to us at help@lockly.com or by calling us at 1-669-500-8835 Monday to Friday from 7am to 7pm PST.

To remotely issue access codes for guests, please use the Lockly® app. Go to Access and select Access Code, then tap Add New User.

Select which type of access code will you generate according to your guests needs [Family User, Recurring Access, Sub-Admin, Limited-time or Single-use access code].  Fill in the required information such as user name, validity, message, etc., then tap Confirm to generate the access code. Share the eKey or copy Access code , then share to your guests via email, Messenger, WhatsApp, AirDrop etc.,

If your Lockly is not connected to the Network or Wi-Fi hub, you can only generate an eKey . Guests will be given instructions to download the Lockly app. eKeys must be activated by your guest through the app within 72 hours of issue for security reasons. Guests who are issued eKeys will receive the actual access code after activation and also have the ability open the Lockly using their app for the duration of their stay.

If your Lockly is connected to the Network or Wi-Fi Hub, you can generate both the eKey and access code. You can copy and send the access code to your guest if they don’t prefer to download the app.

Alternatively, you may also issue Offline Access Codes (OACs) for guests who do not have a smartphone or do not wish to download an app. To issue an OAC, go to Access, select Offline Access Code and tap Add Offline Access Code.  Select Retrieve an Access Code , fill in the User Name , select the validity type [Single-Use or Limited-time] then tap Confirm to generate OAC. Copy the OAC or share the instructions with the OAC on it to your guest.

To learn more about Offline Access Code, please visit this link

Yes. It can be set via app, go to Settings > Push/Alert Notifications > Motion Detection Alerts.

One-Time Access Codes can be created for individuals that you want to have access to your property on a 1-time basis. Here are some helpful screenshots to help you set up a One-Time Access Code for the firs time.

Choose Access at the bottom of the mobile app. And then Access Codes at the very top.
You will then select ADD A NEW USER.
On the next step, select One-Time Access.

The next step will be to choose a Validity Period that you want the code to be active and then Confirm.

On the final step, you can either Copy the One-Time Access Code and send it through whatever format you would like. Or you can select Share which will pull up your email or text messages among other ways that you will be able to share with your guest so that they can use that code to gain entry into your property.

Our Secure models operate on 4 AA batteries, while the Vision model uses 8 AA batteries. We recommend using high-quality brands like Duracell or Energizer. Avoid using rechargeable or lithium batteries, as alkaline batteries have proven to be the most effective with our locks. Typically, batteries last 9 months to a year with normal use and 6-9 months with heavier use. Duracell or Energizer alkaline batteries are preferred for optimal performance.

Our locks feature an indicator light and an app notification to alert you when the battery is low, and the lock will also beep as a warning. If the batteries completely drain, you can still power the lock with a 9V battery by holding it against the connector on the bottom of the exterior side of the lock, allowing you to enter your door code and unlock the door. Not to mention you will always be able to use the physical key.

An Offline Access Code (OAC) is an access credential (numeric code) that can be remotely generated by an Admin or Sub-admin for guests who do not have a smartphone or do not wish to download an app.

To generate an OAC,  make sure you download the Lockly™ app for iOS or Android and sync your smart lock to your mobile device. From there, you can then issue an Offline Access Code within the app.

To issue an OAC, go to Access, select Offline Access Code and tap Add Offline Access Code.  Select Retrieve an Access Code , fill in the User Name , select the validity type [Single-Use or Limited-time] then tap Confirm to generate OAC. Copy the OAC or share the instructions with the OAC on it to your guest.

Single-use  OAC will expire once its used and it have no validity date or time-period.

Limited-time OAC has a validity period and can be repeated used within the validity dates.

Once an OAC has been issued and shared to guests it cannot be revoked until its been used or the validity period has been over.  If you need to delete or revoke an OAC, use the Lockly app, go to Access, select Offline Access Code and tap Add Offline Access Code.  Select Reset Offline Access Code. All the previously generated and shared OAC will expire after resetting. You may need to generate and share new OACs for your future guests access to unlock if the OAC has been reset.

If you received an OAC , find out how to use it on this link

The Lockly Flex Touch can be locked or unlocked using the Fingerprint scanner, Lockly Mobile App, and a physical key.

You can also check the User Manual Below for the Features of Lockly Flex Touch.

User Manual – Flex Touch

If the batteries are completely drained, you can use the physical backup key provided with your Zeno lock. Additionally, the lock has a micro-USB port for emergency power to unlock the door.

Lockly® will accept any combination of codes between 6 to 8 digits.

If you forget your access code, you can reset it through the Lockly app, provided you have access to the app and are within Bluetooth range. Alternatively, you can use fingerprint access or the physical key.

Yes, you can always use your traditional key to open Lockly.  Each Lockly device comes with two keys.

Your Lockly® must be in Secure / Do Not Disturb mode.  There is a toggle switch on the inside of the lock that turns off and on the exterior Screen.

Make sure it is switched to ON.

If this does not resolve the problem, please reach out to Lockly Customer Solutions at help@lockly.com or by calling 1-669-500-8835 M-F from 7AM to 7PM PST.

An eKey is an access credential (alphanumberic code) generated by the Admin or sub-admin (unit-owner) using the Lockly app or through the LocklyOS. It can be generated within Bluetooth range or over Wi-Fi. The eKey comes with a corresponding PIN access code and is intended for the following purposes:

Family Members with Remote Access
– Can access Lockly remotely if it is connected to Wi-Fi.
– Does not have an expiration or validity date.

Sub-Admin (Unit-Owner) with Remote Access
– Can access Lockly remotely if it is connected to Wi-Fi.
– Has an expiration and validity date set by the Admin.

Recurring Guests or Service Providers
– Can use Lockly within Bluetooth range.
– Access is limited to specified recurring time and day.
– Does not have an expiration or validity date.

Unlocking with Mobile Phone: If the user prefers to unlock using a mobile phone, they need to download the Lockly app and enter the eKey they received. Once the eKey is entered, they can view the assigned PIN access code.

Unlocking with PIN Access Code: If the user prefers to use a PIN access code and does not wish to download the app, the Admin must provide the PIN access code. The PIN access code can be viewed on the user access details.

Revoking eKey/PIN Code Access: An eKey and its corresponding PIN code access can be revoked within the Bluetooth range or Wi-Fi connection.

If you received an eKey, check out how to use it on this link

Lockly® will only accept any combination of codes between 6 to 8 digits.

1. Go to the settings page of the Lockly app and perform a factory reset
2. Scan QR code to add lock

When performing a firmware upgrade through the app, there are two phases:

Phase 1: Upgrade the front panel and Wi-Fi module.
Phase 2: Upgrade the Bluetooth module.

Users should note that a successful upgrade in Phase 1 does not mean the upgrade is fully complete; they must check the app prompts to determine whether Phase 2 upgrade is needed. Additionally, during Phase 2, it is important to ensure that the phone and the lock are within Bluetooth connection range.

For security purposes, you can not disable safe mode.

For PRO Customers: We will release a firmware that gives Lockly users the ability to create 4-digit access codes and will allow safe mode to occur after 10 failed attempts instead of 3.

Lockly’s copy profile feature allows a secure Air Transfer of your door access codes and encrypted fingerprints from one lock to another lock*. It is convenient, safe and saves your time, and can be done remotely or over Bluetooth connection when you’re within the Bluetooth range using the Lockly mobile app.

To copy a profile, open the app and select the lock where an access code or fingerprint you want to copy has been set up. Go to Access,  choose the type of access profile select from either the Access Codes or Fingerprints then tap “Copy Profile”. Select the lock or new lock you want to air transfer profiles, you have the option to unselect the profiles you don’t need to copy.

After confirming the profiles you want to air transfer, tap Next (make sure you’re connected to your network or within the Bluetooth range). Wait till you receive a confirmation that your profiles are success air transferred.

To copy profile and Air Transfer to another lock, you are required to be on Family Mode settings.

* ONLY trusted user Access Codes can be Air Transfer across all models. Fingerprint profile Air Transfer is available on Models PGD7Y Flex Touch , PGD7A Access Touch, PGD7X Model X and PGD798 Lockly Vision.

If the door lock’s firmware OTA upgrade is interrupted or failed due to improper operation during the upgrade process, the lock will remain in OTA status, and functions such as app connection and locking/unlocking may malfunction. The solution is to remove and reinstall the battery to restart the lock and restore it to the state before the OTA upgrade.

This procedure applies to Lockly models: PGD6S, PGD628, PGD628F, PGD628W, PGD678, PGD678W and PGD688F.

If you’re not sure of your lock model, please contact our customer service hotline.

If the lock was not used for a long period of time, the lubrication of the inside mechanism may affect its unlocking responses. Dust and drop in freezing temperatures may also cause your lock to delay or not responding to unlocking. Calibrate your lock to maintain its responsiveness.

Calibration may take 60 seconds to finish. You will hear the lock unlocking multiple times. The unlocking sound will stop once the calibration is finished.

To calibrate the lock, enter access code + 1234 + OK/Enter button.

You may also calibrate the lock using the Lockly App. Open the app, select the lock and go to > Settings > Calibrate.

Gatt Error message is a Bluetooth connection interruption. To fix this, you may do the following:

1. Please turn off then turn on the Bluetooth of your phone (Stop here if the issue has been resolved)

2. Uninstall and reinstall your Lockly lock (Stop here if the issue has been resolved)

3. Restart your phone (Stop here if the issue has been resolved)

4. Please reboot your Lockly lock. You will find a small pinhole on the exterior side of the lock between the two rounded terminals at the bottom of your Lockly lock. Kindly press it with a paperclip and hold for 5 seconds then let go. By this time, the screen should flash off and back on again.

Updating the firmware for your Lockly lock is easy.  You will need to be within Bluetooth range of the lock and connected via Bluetooth.  You will then go into your Lockly app, select the lock that you would like to update, go to Settings in the lower right of the screen and at the bottom will be the option for Firmware Update.  Simply go through the steps of downloading and installing that Firmware from there.  It should only take about 5-7 minutes.

To register a fingerprint on Lockly® locks, follow these steps:

1. **Download and Open the Lockly App**:
– Ensure you have the Lockly app installed on your smartphone.
– Open the app and log in to your account.

2. **Connect to Your Lock**:
– Make sure your smartphone is within Bluetooth range of your Lockly lock.
– Open the app and select your lock from the list of devices.

3. **Access Fingerprint Management**:
– In the app, navigate to the lock settings.
– Look for the “Fingerprint Management” or “Fingerprint Registration” option.

4. **Prepare the Lock**:
– Ensure the lock is powered on and ready to receive fingerprint data. Follow any prompts on the app to get the lock into fingerprint registration mode.

5. **Register the Fingerprint**:
– Place your finger on the fingerprint scanner on the lock.
– Follow the app’s instructions to properly position and scan your fingerprint. You might need to scan the same finger multiple times to ensure a complete and accurate registration.

6. **Confirm Registration**:
– Once the app confirms that the fingerprint has been successfully registered, you can test it by locking and unlocking the door using the newly registered fingerprint.

7. **Name and Save the Fingerprint**:
– Give the fingerprint a name (e.g., “John’s Right Thumb”) for easy identification in the app.
– Save the fingerprint data in the app.

8. **Test the Fingerprint**:
– Lock the door and use the newly registered fingerprint to unlock it, ensuring it works correctly.

If you encounter any issues during the process, refer to the user manual included with your lock or visit the Lockly support website for additional assistance.

When a temporary user expires, the fingerprint data added by that user will still be retained in the lock but will be disabled and cannot be used. When the expired user attempts to recognize the disabled fingerprint, the lock will not indicate a fingerprint recognition error and will not unlock. The solution is to delete the expired user data in the user history within the app.

Lockly® stores fingerprints locally on the lock itself, typically within its internal memory. This approach enhances security by keeping biometric data within the device rather than transmitting it over networks or storing it in external databases. The exact technical details may vary by model, but this local storage method is designed to ensure that your fingerprint data remains secure and accessible only to authorized users directly interacting with the lock.

No, generally, you cannot transfer fingerprint recordings from one Lockly® lock to another. Each Lockly lock stores fingerprint data locally within its internal memory, and this data is typically not designed to be transferable between devices.

When setting up a new Lockly lock or replacing an existing one, you will typically need to enroll new fingerprints directly into the new lock. This ensures the security and integrity of the fingerprint data, as it remains localized and tied specifically to the lock it is enrolled in.

If you are upgrading or replacing your Lockly lock and wish to retain access for existing users, you’ll need to re-enroll fingerprints on the new lock as per the manufacturer’s instructions.

If your fingerprint scanner on your Lockly lock isn’t working, here are some steps you can try to troubleshoot the issue:

1. **Clean the Scanner**: Ensure that the fingerprint scanner is clean and free from any dirt or debris that might be affecting its functionality. Use a soft cloth to gently clean the scanner.

2. **Restart the Lock**: Sometimes a simple restart can resolve temporary issues. Try turning off the lock and then turning it back on after a few seconds.

3. **Check Batteries**: Ensure that the lock has sufficient battery power. Low batteries can sometimes cause malfunctions in electronic locks.

4. **Update Firmware**: Check if there are any firmware updates available for your Lockly lock. Updating the firmware can sometimes resolve bugs or issues with the fingerprint scanner.

5. **Reset Fingerprint**: If none of the above steps work, you may need to reset the fingerprint data on the lock and re-enroll your fingerprints. Refer to the lock’s manual for instructions on how to do this, as the process can vary by model.

6. **Contact Support**: If the problem persists after trying these steps, it’s best to contact Lockly customer support for further assistance. They may be able to provide more specific troubleshooting steps or arrange for a repair or replacement if necessary.

By following these steps, you should be able to troubleshoot and potentially resolve the issue with your Lockly lock’s fingerprint scanner.

Lockly® locks can store up to 99 fingerprints. This allows multiple users to have access to the lock, making it convenient for households, offices, or other shared spaces. You can manage and delete fingerprints through the Lockly app as needed.

Contact Lockly customer service to obtain a new battery compartment and a replacement video (PGA734).

When your smart lock battery is totally drained, most of the unlocking features will be disabled.

You can refer to these options in case you’ve been lockout:

1. Use the supplied backup physical keys included in your package to unlock.

2. Use a 9V battery to activate the lock temporarily. Your lock will automatically detect battery polarity and lets you activate your screen and enter your Access code to unlock. (See the image below for reference)

For future reference, please be reminded of the following:

1. When the battery is lower than 20%, the Motion Detection recording function will be disabled.
2. If it reaches below 10%, you can only use Access Codes, Fingerprint, Physical Key, or APP Bluetooth to unlock.
3. All restricted features will be lifted once the power is restored to 20%. Check and change your batteries regularly to prevent malfunctions and lockout.

When the WiFi connection signal is poor, it will significantly increase the standby power consumption of the door lock and may lead to no push notifications or delayed notifications. Please improve the network connection using the following methods:

1. Shorten the distance between the wireless router and the lock, and ensure that there is a direct line of connection between the router and the door lock, without walls or large electrical appliances blocking the signal.
2. Add a wireless repeater router between the wireless router and the installation location of the lock to extend and enhance the WiFi signal.
3. If your router has a power-saving mode, try turning off the power-saving mode.

It is safe to install your Lockly device in direct sunlight, although if it is in constant direct sunlight and heat, we do have sun visors for our locks that are in either Satin Nickel or Matte Black.  If you need to order a sun visor for your lock to protect the screen from the sunlight you can email us at help@lockly.com or by calling 1-669-500-8835 Monday to Friday from 7am to 7pm PST and we can send you an invoice for as many sun visors that you need in those two finishes.  Currently, we do not have a sun visor in Venetian Bronze.

If the product is not working after battery installation. Take 1 battery out, press and hold the program button behind the lock and simultaneously place the battery back in. You will then hear a long beep, once done, release the button and your device should be working properly.

Please also check the installation of the lock and the cable was installed correctly during installation and securely plugged in.

At this time this is not a feature that Lockly devices have.

The door lock will close Bluetooth pairing 10 minutes after powering on. Please bind the door lock with the app within ten minutes. If you need to enable Bluetooth pairing again, please restart the door lock or briefly press the Program button inside the battery cover to enter the settings menu, then touch the BL button on the screen to re-enable Bluetooth pairing.

To resolve this issue, you can try the following steps:

1. Restart the lock.

2. Check for firmware updates

Our Secure models are powered by 4 AA batteries and our Vision model is powered by 8 AA batteries. We recommend using Duracell or Energizer, or any other good brand. We do not recommend using rechargeable or Lithium batteries as alkaline batteries have proven to work best with our locks. Typically, batteries will last 9 months to a year with normal use and 6-9 months with heavier use. We recommend using Duracell or Energizer Alkaline batteries as they work best for our locks.

We have an indicator light on the lock that tells you the battery is low and the app shows the battery level as well. The lock will also beep when the battery is getting low. If the batteries go completely dead, you can still power the lock with a 9V battery by holding it against the connector located on the bottom of the exterior side of the lock. This will power the lock so you can enter the door code to unlock the door.

The material and thickness of your iPhone or Apple Watch case can impact NFC connectivity. Metal cases, in particular, can obstruct the NFC signal. For optimal performance, opt for a slim case and ensure the device is near the keypad’s central swipe area during use.

The Lockly smart locks can handle temperatures within the range of -4℉ to 140℉ (-20℃ to 60℃). We do not recommend using the Lockly smart locks outside of these conditions.

If this occurs you may need to adjust the position of the door sensors so that they properly align. If needed, use foam or pads to make both parts on an even surface.

1. The door lock only supports 2.4G WiFi. Check if the router has the 2.4G WiFi network enabled. If your router combines the 2.4G and 5G into one SSID, please disable this feature.

2. Confirm that the installation location of the door lock has good WiFi signal coverage.

Lockly Vision Elite stores video recording on the local 32GB TF card, which can hold footage up to 91 hours, and recording can be accessed on the log history on your Lockly app. 

Troubleshooting Steps:

1. Check if the Wi-Fi hub light is functioning normally. When not in network configuration mode, the light should be flashing red; after successful configuration, the indicator should be flashing green.
2. Check the model of the user’s home router, the internet service provider, and other information to ensure that the home network is functioning correctly and that there are no overdue payments causing a disconnection.
3. If the Wi-Fi hub light is not on, try replacing the power supply or power cable to see if the light functions normally.
4. If the Wi-Fi hub light is functioning normally, press the doorbell button to test and observe whether the Wi-Fi hub produces a doorbell sound. If there is no sound, it indicates that communication between the Wi-Fi hub and the lock has been interrupted, and you will need to re-pair the Wi-Fi hub with the lock.

5. The process to re-pair the Wi-Fi hub with the lock:
5.1. Restore the Wi-Fi hub to factory settings (press and hold the reset button for about 10 seconds until the Wi-Fi hub’s purple light turns on, indicating a successful reset; after the reset, the red light on the Wi-Fi hub will flash).
5.2. Pair the lock with the Wi-Fi hub by pressing the program button on the back panel of the lock to enter pairing mode, and click the PR button on the screen.
5.3. Press the PR button on the display. Be sure to wait for the lock to beep twice (“beep beep”) before pressing the reset button on the Wi-Fi hub three times in quick succession. At this point, wait for the lock to emit a long beep, indicating that the Wi-Fi hub and lock have been successfully paired. If you do not hear this sound, it means the pairing was unsuccessful, and you need to repeat this action until pairing is successful.
5.4. After successful pairing, follow the lock binding process in the app step by step until the binding is successful.

6. If a connection timeout occurs during the binding process, try moving the Wi-Fi hub as close to the lock as possible. Place the Wi-Fi hub on a flat surface, ensuring that the connected WiFi is 2.4G, not 5G. The router settings must separate the 2.4G and 5G signals and cannot be set to a dual-band mode. If it still does not work, switch the phone’s network to a 4G signal or switch from the original 4G signal network to the same WiFi network and try again.

Additionally, you can use a mobile 4G hotspot for connection testing to check if it works. If the mobile hotspot can connect, it indicates that there is an issue with the home WiFi network, which is unrelated to the product, and further investigation of the home WiFi network is needed.

Please set the auto lock timer at 30S and above.

You should be able to hold down the OK button (big circle button on the bottom of the screen) for 3-5 seconds and the numbers should switch from shuffled to sequential order. The numbers will show 123 456 789 etc. Holding it down again for 3-5 seconds to go back to PIN Genie mode where the numbers are shuffled. This is for locks not paired with the mobile app.

If your lock is paired with the mobile app, you will need to open the app within Bluetooth range, select the lock that you want to change the settings for, got to Settings in the lower right-hand corner and select Random Mode to enable or disable this function.

Our Patented PIN Genie® touchscreen prevents the access code from being seen by potential onlookers by randomly shuffling the numbers on the lock’s display screen. You may toggle between fixed(sequential) and Pin Genie mode to enter your Access Code by pressing and holding the OK Button for 3 seconds to toggle back and forth between the two display modes. You can also prevent the numbers from shuffling after each number is selected by turning Random Mode off in the Lockly app. To turn Random mode off, please go to your lock’s settings and disable/turn off Random Mode.

Our Secure Link WiFi Hub can connect with any Lockly. If you find that you are having any trouble with your Secure Link WiFi Hub, try some of the following suggestions:

1. Reboot your lock – On the front of the lock (the side with the display on the outside of the door), you will find two silver balls underneath the lock. Between those two silver balls, there is a small hole with a reboot button in the middle. Use your pin/paper clip to press and hold the button for 3 seconds. After you let go of the button, keep an eye on the display, it should begin the reboot process. Once the display goes back to normal, see if the issue persists.
2. Make sure you have the latest version of everything on your phone – Check your OS and Lockly App to make sure everything is fully updated. Also go into your Lockly Settings to make sure that your firmware is completely up to date. After everything is up to date, reboot your lock to see if it resolves the issue.
3. Please make sure that your phone and WiFi hub are connected to the same 2.4 GHz network.
4. When connecting your hub to the WiFi network, press and hold the button on your WiFi hub an additional 5 seconds to see if you get the quick red light blinking. We find that some customers are trying to connect when the light is blinking slowly which can cause network errors.
5. Make sure that you are only connected to each Lockly with only 1 admin account – If you are connected in multiple accounts, delete your door sensor and WiFi hub from all devices and accounts, and then delete your lock from those devices and accounts as well. Once you have done this, reinstall on only 1 account and see if the issue is resolved.
6. Make sure that you and your WiFi hub are connected within 10 feet of the Lockly.
7. Make sure you are using the Lockly App and not Pin Genie
8. Make sure that your WiFi hub is in a spot with strong WiFi signal. You can try moving your router closer to the WiFi hub to see if it resolves the issue.

It is very important that you keep the Initial Code that was provided to you in your box. If your Initial Code is lost, you won’t be able to reset it as the device has already been paired with an owner.

Please contact Lockly™ support if you have lost your Initial Code. Please provide your name, email address associated with your account, order number and the serial number of your lock (located on top of the battery compartment).  If you are the owner of the lock, you will receive an email with the initial code as a 1-time courtesy.

If you are looking to change your master access code, you can go into the App -> Lock Settings -> Change Passcode. (Please be by the lock within Bluetooth distance in order for this to work.)

If a home is sold or someone else moves into a property with one of our locks, we are unable to give out the initial code to that new owner/tenant.  It is up to the previous owner/tenant to communicate that code to the new owner/tenant.  The Initial Code is like the master key for that lock and we take our customers’ security very seriously.

You can restore factory settings in the following ways:

1. Use the Lockly APP and select “Restore Factory Settings” in the APP settings menu.
2. Press the Program button inside the battery cover briefly, then in the screen settings menu, select the RE menu. After entering the Activation Code, press confirm. If the verification is correct, the lock will beep once, restart, and restore factory settings.
Note: After restoring factory settings, all user credentials and settings added through the Home APP or Lockly APP will be cleared.

Navigate to the settings page of the Lockly app and initiate a factory reset. Scan the QR code to register the lock.

When the battery is about to run out, the Lockly will beep 5 times after unlocking, please recharge/change the battery(ies)

This is a common problem mainly due to missing a step during installation.
Please follow the following steps to fix this issue:

Here is a step by step installation video:

Checking your installation – First off, please make sure your torque blade is installed vertically.

With the door open, please make sure the bolt is fully extended out, and the turn knob is facing vertically on the inside.

With that said, remove the batteries and only put in 3 batteries first.
Hold down the program button while putting in the 4th battery to start the self-check process.
This process will determine if your lock is open or closed.
You will hear a series of beeps and clicks from the lock trying to open and close–this is normal.

Once this process finishes (only takes less than 20 seconds), your lock will be oriented correctly.

We regularly innovate and update our property cloud technology services (the heart of Lockly smart locks) which run on Amazon Web Services (AWS) to protect against picking, bumping, hacking and other common forms of lock break-ins. We are proud to be one of the most secure and advanced smart locks on the planet.

Under normal to heavy use, LOCKLY smart lock battery will last up to 9 months to a year on average. If your battery drains faster than average, check on the installation of the deadbolt. The battery drains fast when the deadbolt is too tight. Insert key or turn thumbturn to check if the deadbolt is tight, rubbing, or binding. The deadbolt should lock and unlock smoothly. Below are some solutions to fix the deadbolt installation to ensure your battery won’t drain faster than average.

1. To loosen the deadbolt, extend the deadbolt halfway out and spray WD40 or fluid lubricant in between the deadbolt slot.

2. If a fluid lubricant does not work, the tightness may come from the key and keyhole. Spray WD-40 or any fluid lubricant into the keyhole to loosen.

3. If applying fluid lubricant into either do not fix the tightness, loosen the deadbolt fixing screws.

4. If the previous solutions do not work, remove the battery cover. Adjust the screws to loosen the interior panel until the thumbturn locks and unlocks smoothly.

5. If adjusting the interior panel screws still does not work, uninstall the interior panel. Loosen the screws on both sides of the mounting plate and slightly adjust until the deadbolt locks and unlocks smoothly.

1. The door lock will disable the NFC function when unlocked to extend battery life; please lock it before using the NFC feature.

2. Check if the key card has been successfully added to the Wallet app on your iPhone or Apple Watch.

We apologize for the delayed notifications you are experiencing. Please attempt to power off the Wi-Fi hub and then power it back on. Additionally, ensure your phone is connected to a robust Wi-Fi network, as this impacts the speed at which doorbell notifications are received.

The outside portion panel of Lockly is weatherproof. Our smart lock is rated for around -4 degrees Fahrenheit (beyond the freezing point) and up to 140 degrees Fahrenheit. It is also water resistant but we do not recommend to use under the direct rain (for example, if your front door does not have an overhang and it is consistently raining).

If the lock is under constant direct sunlight and heat, we recommend purchasing our sun visor that adheres to the exterior assembly of the lock to protect the display screen. The sun visors are available for purchase from us directly and come in either Satin Nickel or Matte Black. Please let us know if you would like to purchase a sun visor, and we will email you an invoice for payment.

1. Check the WiFi signal quality of the door lock. Poor WiFi signals will increase the power consumption of the lock and reduce battery life.
2. When the door is closed, turn the indoor knob to ensure it rotates smoothly without resistance. If there is significant resistance, it will increase the power consumption of the lock when opening and closing, shortening battery life. Please adjust and reinstall the indoor unit according to the installation guide to reduce deadbolt resistance.
3. When locking, if the latch interferes with or rubs against the strike plate, it will increase the power consumption when locking and unlocking, reducing battery life. Zeno provides installation positioning tools for the new strike plate and for calibrating the installation position of the strike plate.
4. Please use brand new alkaline batteries; do not mix new and old batteries.
5. Regularly check the battery condition. If the battery leaks, it may cause a short circuit, affecting battery life and potentially damaging the product.

When the lithium battery is not in use, regularly charging it to maintain a charge level of 40%-60% helps extend the battery’s lifespan.

From the sounds of it, you may have installed your lock backward.

Things to be aware of:

1. The lock must be installed with the deadbolt extended (Locked).

2. Your thumb-turn must be vertical (facing straight up) when the deadbolt is extended.

3. If your thumb-turn is not vertical, it means you have installed the Torque blade incorrectly. The torque blade must be installed vertically as well.

4. When installing the batteries, only put in 3 batteries at first and then hold down the Program button while inserting the last battery. You may let go once all 4 batteries are inserted.

At Lockly, customer security is our number one priority—all of our locks are designed from the ground up with this in mind.

A good example is the Vision Connect Wi-Fi hub that comes with each Vision Smart lock. An easy to set up, plug-and-play solution that can be securely placed separate from the lock, detouring hacking or compromising of private information, such as recorded videos.

The communication center between your lock and smart device, Vision Connect hub stores all of your recorded video in a secure location away from prying eyes and unwanted attempts at retrieving the video. The hub also connects directly via network cable to your Wi-Fi network ensuring the highest level of connectivity and reliability.

Until we see a better solution, we believe that the Vision Connect Hub is the most secure solution for protecting your privacy without compromising performance.

Yes, a locksmith can open Lockly locks, but it may require specialized tools and knowledge of smart lock systems. Traditional locksmiths are trained to handle a variety of lock types, including smart locks like those from Lockly. In some cases, the locksmith might need to access the lock manually if electronic methods are unavailable or if the lock’s battery is dead.

However, it’s always best to contact a locksmith who has experience with smart locks to ensure that the lock is opened without damage. Some locksmiths may also be familiar with the specific procedures and tools needed for different Lockly models. If you encounter issues with your Lockly lock, contacting Lockly customer support for guidance or recommendations on experienced locksmiths can also be beneficial.

Any Lockly® Smart Lock paired with the Secure Link Wi-Fi Hub, can be integrated with Amazon Alexa and Google Home for voice-activated control. Customer have now the option to upgrade to Matter Link (PGH260) if they want Siri and Samsung Smart capabilties.

Lockly smart locks do not have direct integration with Ring doorbells. If you use both, you would need to manage them separately through their respective apps. However, Lockly offers the Vision model, which combines a smart lock with a video doorbell, providing an integrated solution that offers the benefits of both a smart lock and video monitoring in one device.

The Secure Link WIFI hub is compatible with our Secure models, while the Vision has its own Vision Connect hub.

Yes, we have locks that are compatible with Matter.  With a Lockly Matter Link, you can upgrade your Lockly to connect with Matter.  We are finishing the final production will soon be ready to ship the Matter Link.

Lockly smart locks do not have direct integration with Ring doorbells. If you use both, you would need to manage them separately through their respective apps. However, Lockly offers the Vision model, which combines a smart lock with a video doorbell, providing an integrated solution that offers the benefits of both a smart lock and video monitoring in one device.

Excellent: ≥-55 dBm – Normal pairing with WI-FI
Good: -56~-60 dBm – Normal pairing with WI-FI
Fair: -61~-65 dBm – Can pair with WI-FI, but may increase power consumption and delay push time
No Signal: < -70 dBm – Cannot pair with WI-FI, option to use Bluetooth connection mode.

Secure models require the Secure Link WiFi hub for compatibility. It is advisable to pair each lock with its own WiFi hub to maintain a seamless connection between the hub and the lock. The lock must be within Bluetooth range of the WiFi hub, and the WiFi hub should also be within Bluetooth range of the internet router. Typically, Bluetooth operates effectively within a range of 25-30 feet without obstacles, although walls and other barriers may reduce this to an optimal range of 10-15 feet. For Vision models, compatibility is ensured with the Vision Connect WiFi hub provided with the lock, which directly connects to your internet router via an Ethernet cable.

Our locks do not currently work with Blue Iris.

Please refer to our LocklyPro website for Lockly Guard Defender 238LE

This model supports selected Exit crash bars (Panic bars) .

A fingerprint deadbolt smart lock such as the Lockly Flex Touch is suitable for non- primary doors like sheds or storages. Watch how simple, quick and easy it is to install a Lockly Flex Touch.

No, our locks are not currently ADA compliant.

We currently do not offer a lock that integrates directly with panic bars. However, our locks can be installed alongside them.

Note: Make sure to check your battery regularly to prevent features from being disabled.

If you notice that your Lockly has a low battery percentage, immediately remove the drained lithium battery (unscrew if necessary) and replace it with a fully charged spare battery.

You can refer to the image below on how to replace your battery properly:

1920 x1080 on Full HD and 1280 x 720 on HD. Users can choose settings on the app.

Lockly uses 6-pin cylinders for their Deadbolt Editions and 5-pin cylinders for their Latch Editions. These cylinders can be replaced using rekeying kits available from various brands in the market. Many customers have successfully had professional locksmiths rekey their Lockly devices. Always consult the specific instructions provided by Lockly® for your particular model of smart lock, as re-keying procedures can differ slightly between different models and manufacturers. If you are uncertain or uncomfortable with re-keying the lock yourself, it is recommended to seek assistance from a professional locksmith to ensure the process is done correctly and efficiently. See link for information on compatible rekey kit and in-house rekey kit.

Replacement parts for the Lockly Zeno series can be purchased directly from Lockly’s official website or authorized retailers. If you need specific parts, contact customer service for assistance in identifying and ordering the correct components.

The Zeno lock is powered by AA batteries. When the battery level is low, you’ll receive a notification through the app and the lock itself. To replace the batteries, simply open the battery compartment located at the back of the lock, remove the old batteries, and insert new ones.

At this current time, only one master admin account can be created. This is for security measures. However, we have recently added the functionality to give authorization for a “sub-admin” when creating a Guest Access Code or E-Key.  So when you are in the app, select Access, and then Access Codes, and then Guest access code and after choosing the validity period you will be able to select Permissions for that user and you can designate them as a Sub-Admin.  Keep in mind that if you allow your Sub-Admin to give Offline Access Codes you will no longer be able to share or grant Offline Access Codes.  Only 1 user at a time is able to grant Offline Access Codes.  For more information on this process, please email us at help@lockly.com or call us at 1-669-500-8835.

To reset your Zeno lock, press and hold the reset button located inside the battery compartment for about 10 seconds. This will restore the lock to its factory default settings. Note that you’ll need to reconfigure the lock after a reset.

If your lock malfunctions, try performing a reset or replacing the batteries. If the issue persists, contact Lockly customer support for further assistance. It may also be helpful to test the lock using the methods mentioned in the troubleshooting section of the user manual.

This is a common problem mainly due to missing a step during installation.
Please follow the following steps to fix this issue:

Here is a step by step installation video:

Checking your installation – First off, please make sure your torque blade is installed vertically.

With the door open, please make sure the bolt is fully extended out, and the turn knob is facing vertically on the inside.

With that said, remove the batteries and only put in 3 batteries first.
Hold down the program button while putting in the 4th battery to start the self-check process.
This process will determine if your lock is open or closed.
You will hear a series of beeps and clicks from the lock trying to open and close–this is normal.

Once this process finishes (only takes less than 20 seconds), your lock will be oriented correctly.

To replace the default key cylinder of your Lockly Vision smart lock, watch the video provided. If at any point you feel unsure or encounter difficulties, consider consulting professional locksmith services or reaching out to Lockly customer support for assistance. Following these steps carefully will help ensure a successful replacement of the default key cylinder on your Lockly Vision smart lock. 

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If the product is not working after battery installation. Take 1 battery out,  press and hold the program button behind the lock and simultaneously place the battery back in. You will then hear a long beep, once done, release the button and your device should be working properly.

Please also check the installation of the lock and the cable was installed correctly during installation and securely plugged in.

If you purchased a Lockly Vision Elite (PGD798NV) model, you can charge its battery with a micro-USB cable. NOTE: Not all Lockly smart locks can be charged using USB cable.

If your Lockly Vision Elite has a low battery percentage, you can use a power adapter or power bank to charge through any type-C USB cable. There’s an included USB cable with a light indicator that lets you know when the battery is charging or if it’s already fully charged.

Firmware updates are managed through the Lockly app. You’ll receive a notification when an update is available, and you can follow the prompts in the app to complete the update process.

This is a common problem mainly due to missing a step during installation.
Please follow the following steps to fix this issue:

Here is a step by step installation video:

Checking your installation – First off, please make sure your torque blade is installed vertically.

With the door open, please make sure the bolt is fully extended out, and the turn knob is facing vertically on the inside.

With that said, remove the batteries and only put in 3 batteries first.
Hold down the program button while putting in the 4th battery to start the self-check process.
This process will determine if your lock is open or closed.
You will hear a series of beeps and clicks from the lock trying to open and close–this is normal.

Once this process finishes (only takes less than 20 seconds), your lock will be oriented correctly.

Watch the video and follow the step by step instructions to replace the default key cylinder of your Lockly Vision.

We do not recommend any Lockly smart locks be installed outdoors on any type of door or gates exposed directly to sun, rain or snow.

Yes. You can manage smart locks from up to 3 properties for free through Lockly app.

You may subscribe to LocklyOS™ for total access solution if you want to manage multiple locks of more properties all from one place. For more info, visit lap.lockly.com.

Before purchasing, it’s a good idea to measure your door’s thickness and backset accurately and compare these measurements with the specifications provided by Lockly. If you have any doubts or questions, Lockly’s customer support or installation guides can provide additional assistance to ensure a proper fit for your door. 

We no longer have BILT support for installation. Please refer to our youtube channel for all our step by step installation videos or go to www.lockly.com/installation

If none of the provided adapters match your lock’s spindle or torque blade, please call our Customer Service Hotline (669) 500-8835 or email Customer Care: help@lockly.com to assist you with an alternative solution.

Yes, Lockly smart locks are designed to be versatile and can typically be installed on doors with different orientations. Whether your door swings inward or outward, or whether it is left-handed or right-handed, Lockly locks are usually adjustable to accommodate these variations.

During installation, you may need to adjust the orientation of the lock mechanism and the placement of components like the strike plate to match your specific door configuration. The installation instructions provided with the Lockly  smart lock will guide you through the necessary steps to ensure proper alignment and functionality based on your door’s orientation.

If you have a specific door orientation or configuration in mind, it’s a good idea to review the installation instructions beforehand or consult with Lockly’s customer support to ensure compatibility and proper installation.

Installation is straightforward and can typically be completed in under 30 minutes. The Zeno series comes with a detailed installation guide, or you can follow along with video tutorials available on the Lockly website. Basic tools like a screwdriver are required.

When you purchase Route Package Protection, you can report an order issue for packages that may be lost, stolen, or damaged. Read Route Package Protection Policies.

All issues must be reported within 60 days of the order date.

Ensure you report an issue within the respective deadlines:

Damaged: Within 15 days of when the package was marked delivered
Lost (domestic): Between 7* and 30 days from the last tracking update
Lost (international): Between 20* and 30 days from the last tracking update
Stolen: Between 5* and 15 days of when the package was marked delivered

*Route requires these wait-to-file periods for stolen and lost orders as packages are sometimes delayed in transit or prematurely marked as delivered.

Lockly® Secure and Vision series: Limited 5-Year Mechanical & Finish Warranty and 2-Year Electronics Warranty & Lifetime Technical Support

Lockly Access Touch, Flex Touch and Model S series: Limited 1-Year Mechanical & Finish Warranty and 1-Year Electronics Warranty & Lifetime Technical Support

Lockly Smart Safe: Limited 3-Year Mechanical & Finish Warranty and 2-Year Electronics Warranty & Lifetime Technical Support

Please note that the warranty applies exclusively to the original purchaser of the product who bought and used it within the USA or purchased at BestBuy Canada, which is the sole authorized retailer in Canada. Lockly does not honor exchanges or refunds for products bought from unauthorized dealers, including pawn shops, personal sales, liquidation stores, eBay, and sales not conducted through authorized retailers such as Best Buy, Home Depot, and Lowes.

If the order is $100 or less, the charge is 0.98%.
Orders between $100-$5000 will be charged 2%.

Please check the Route rates for more information.

If the lock was purchased within the 30-day return window, we can exchange the Vision for the Vision elite and the customer will need to pay the cost difference. If the lock was purchased outside the 30-day window, we will not be able to accept an exchange.

You can purchase Lockly® smart locks and related products from several authorized retailers, both online and in-store. Some of our major retailers include Amazon, Best Buy, Home Depot, and Lowe’s. These retailers typically offer a variety of Lockly products with options for online ordering and store pickup, providing convenient access to smart lock solutions for your home or business needs. Always ensure you purchase from authorized retailers to guarantee authenticity and access to manufacturer support and warranties.

Reporting issues with shipping and delivery within 30 days of purchase is required. Adhering to this timeframe enhances the likelihood of promptly and effectively resolving any shipping or delivery concerns. After this period, we are unable to file claims or investigate issues with the carrier.

The Lockly Flex Touch model is entitled to a limited mechanical, finish and electronics warranty of up to one year. Lockly also offers lifetime customer service and technical support. The warranty only applies to the original purchaser of the product and they must have made the purchase and used the product within USA or Canada (Best Buy Canada is the only authorized retailer in Canada).

Lockly will not honor exchanges or refunds for products purchased from non-authorized dealers which includes: Pawn shops, personal or peer-to-peer sales, liquidation stores, eBay, and sales that are not from our authorized retailers such as Home Depot.

Lockly offers several discount programs, including a Hero/Medical professional discount and a referral program where both the referrer and the referred customer receive discounts on future purchases. However, Lockly does not currently have a specific trade-in program for exchanging old devices for discounts or credits towards new purchases​. Referral Program link: https://lockly.referralcandy.com/

We also offer seasonal, holiday, and limited-time discounts. Be sure to check your email for these special promotions. It’s important for customers to sign up for our mailing list to receive the latest updates and exclusive offers.

Lockly Pro refers to a series of smart locks and related products offered by Lockly that are designed with enhanced features and capabilities suitable for professional and commercial use. If you’re considering Lockly Pro for your business or commercial application, it’s advisable to contact Lockly directly or visit their official website to explore specific models, features, and purchasing options that meet your requirements.

Route Package Protection covers lost, stolen, and damaged items that fit the following criteria. Review the policies to understand what lost, stolen, and damaged items Route will cover.

We can accept an exchange or upgrade within the 30-day policy. If the customer is outside of the return window, we may make an exception. Please bring it to management for approval. We will charge the full price of the lock and refund the difference once we receive the returned lock(s). We will be firm on this and let them know they can also send the lock back for a refund and then purchase the new lock from us or another authorized retailer.

Route Package Protection offers you “peace of mind” for all of your orders at an affordable price. The cost to you – to fully protect your package in the event that it is lost, damaged, or stolen – is calculated based on the subtotal of the order and the partnership between Route and the merchant.

You can view your deliveries in the Route mobile app to get a real-time view of where all of your packages are. On the MAP screen, you can swipe through cards or zoom into the map to see where packages are in-transit. Tap on a card to open up the Order Details page. You can also see a list view of all your packages on the Orders screen. From there, you can tap on orders to see the order details which will provide info around where your order is in transit.

Lockly Duo can be purchased through our authorized dealers which offer installation services for this product. Lockly Duo is highly recommended for professional installation.

UHS Hardware
The Flying Locksmith
Baldino’s Lock & Key
21 Century Distributing

To file an order issue with Route, please do the following:

1. Go to the Route Resolve Center (via the Route app or web link from your order confirmation email)
2. Enter your email and order number, click next
3. Select the items you would like to file for, as well as the order issue type:
– Where’s my package?
– If you select this option, you will be given a tracking update, and will have the option to “report an issue” if needed
– Damaged
– Issue unrelated to lost or stolen
4. When selecting “report an issue” you are given four options:
– Lost
– Stolen
– Damaged
– Issue unrelated to lost, stolen, or damaged
5. After selecting the type that best represents your situation, you will be asked to fill out more details
6. Depending on what your merchant offers, in some cases you will be asked for your resolution preference.
7. At the end of the process you will be given an order issue summary with more information on what to expect next. You can log back into this page at any time and check for more updates.

1. To extend battery life, the remote connection function will be disabled when the battery level is below 10% for 7SWHK, 728WHK,  and 728WRHK models or below 20% for the 798HK model.
2. Super power-saving mode will turn off the power supply to the Wi-Fi module.

Yes. Add Wi-Fi capability by adding the Lockly Secure Link Wi-Fi Hub. Securely control and manage your door from anywhere, anytime. Remotely lock or unlock, check door status, grant guest eKeys, Offline Access Codes™, and see who’s coming and going, all from the convenience of your smartphone. The hub also enables voice control allowing you to use your Alexa or Google Assistant-enabled devices.

To set up the Lockly Secure Link and Door Sensor, launch the Lockly App, from the main menu dropdown located on the upper left of the screen, select “Add a New Device” then select “Secure Link Wi-Fi Hub”. Follow the in-app instructions. To activate voice commands, you will need the Google Home Assistant or Amazon Alexa device with Actions (Google) and Skill (Amazon) added before you can configure voice commands.

To purchase our Secure link WiFi Hub please click the Link below:

Wifi Hub

When an eKeys is generated and sent out to guests, family member, sub-admin, recurring users, it required to be activated and used within 72 hours. If an eKey is not used within 72 hours, it will expire for security reasons. It is best practice to generate and send the eKey to soon to be users within 72 hours before their arrival and not sooner.

Lockly is not integrated with AirBnB.

However, Lockly has features that can be issued to your guests such as eKeys, eBadge, Offline Access Code through the Lockly app that makes AirBnB hosting more convenient.

Yes, Lockly® locks can send motion sensor alerts depending on the model and features of the lock. Some Lockly smart locks are equipped with motion sensors that can detect movement near the door. When motion is detected, these locks can send alerts to connected devices such as smartphones or tablets via their corresponding mobile apps.

If you’re specifically looking for motion sensor capabilities in a Lockly lock, it’s advisable to check the product specifications or consult the user manual to confirm whether the model you are interested in includes this feature.

Lockly® smart locks can be unlocked remotely depending on the model’s connectivity options. By connecting to Wi-Fi or through a compatible hub, such as the Lockly Wi-Fi Hub, users can control their locks from anywhere using the Lockly smartphone app. This feature allows secure remote access to unlock the door, making it convenient for managing access to your home when you’re away. Ensure your Lockly smart lock is powered and properly set up to maintain reliable remote connectivity and operational functionality.

Yes, with the Lockly app and an internet connection, you can control your Zeno lock remotely. Ensure your lock is connected to a Wi-Fi hub for remote functionality.

The Lockly Zeno series features advanced security technology, including 3D fingerprint recognition and PIN Genie, which prevents code peeking. The lock also uses AES-256 bit encryption to protect data transmitted between the lock and the app.

Registered fingerprints are stored as encrypted metadata (not images) on your local Lockly device.

If customer wishes to Air Transfer stored fingerprints, the encrypted metadata of fingerprints will be sent through the cloud to the new device.

Our  locks are designed compliant based on the American National Standard (ANSI) A117.1 and the Americans With Disabilities Act (ADA) Standards for Accessible Design 404.2.7

Yes, we have a safety lock (Model PGD728FK) available on the Lockly website or Amazon. This model comes with a removable interior thumbturn to keep your children and others safe by preventing them from opening doors and gaining access outside and potentially dangerous areas.

Our locks are built compliant to IP54 and IP65 standards and works in -4 degrees Fahrenheit (beyond the freezing point) up to 151 degrees Fahrenheit (-20C to 66C) . Our locks are weather resistant but are not weatherproof, and they can be used on exterior doors as long as there is an overhang or awning. We do not recommend using our locks without protection from direct weather such as rain.

If the lock will be under constant direct sunlight and heat, we recommend purchasing our touchscreen cover that can be attached to the exterior assembly of the lock to protect the display screen. This can help repel heat from direct sunlight. The touchscreen cover are available for purchase from us directly from our website. Please let us know if you would like to purchase a touchscreen cover and we will email you an invoice for payment.

The Secure model and the S model locks are very similar, however, there are a few differences. You can disable the display of the Lockly Secure from the inside by using the ON/OFF switch, while the S models do not have this function. You can manually lock the Lockly Secure Latch edition from the inside by pressing the Lockly button on the interior assemble, while this button is disabled on Model 6S. You can lock from the inside using the Lockly app or wait for the auto lock timer to engage. The Lockly button on the interior assemble will light up red when the lock has a low battery, the Model 6S doesn’t have this feature.

With proper charging and storage, it could last up to 5 years.

The Lockly Zeno series is a line of advanced smart locks designed for enhanced security and convenience. These locks offer multiple access methods, including fingerprint recognition, PIN codes, and smartphone control through the Lockly app.

Choosing the right Lockly model depends on your specific security needs, budget, and preferences for smart home integration. Here are some factors to consider to help you decide: Security needs, Remote Access and Monitoring, Integration with Home Automation, Video Surveillance, Style and Installation. By evaluating these factors based on your security needs, desired features, and smart home integration preferences, you can determine which Lockly model is the right fit for you​.

Lockly offers a range of smart lock models tailored to various needs and preferences. Each model comes in two styles: Deadbolt and Latch. The Deadbolt style integrates with your existing doorknobs or handles, while the Latch style includes an attached handle, providing an all-in-one solution. We offer models suitable for both DIY installation and professional/commercial installation. While some products may look similar on the outside, they can have different features both inside and out. If your requirements go beyond DIY installation, our LocklyPRO team is available to help identify the best options for your commercial needs.

Lockly products offer enhanced security with features like PIN Genie technology and 3D fingerprint sensors, ensuring robust protection. They provide convenience through multiple access methods (fingerprint, PIN, Bluetooth, physical key) and remote control via a mobile app. Integration with smart home systems and real-time monitoring enhances usability, while their sleek design and easy installation make them an attractive and practical choice for modern security needs. We have products that also come with RFID readers and our new, Zeno models are also enable with Apple home keys functionality.

Lockly offers a range of smart lock models tailored to various needs and preferences. Each model comes in two styles: Deadbolt and Latch. The Deadbolt style integrates with your existing doorknobs or handles, while the Latch style includes an attached handle, providing an all-in-one solution. We offer models suitable for both DIY installation and professional/commercial installation. While some products may look similar on the outside, they can have different features both inside and out.

If your requirements go beyond DIY installation, our LocklyPRO team is available to help identify the best options for your commercial needs.

There are operation videos and reminder stickers to guide the operation
https://bit.ly/ZenoVision_Int-Assy_Installation

Yes, the Lockly Zeno lock is designed to withstand various weather conditions, including rain and extreme temperatures. However, it is recommended to install the lock in a location with some protection from direct exposure to elements for optimal performance.

Our smart locks are designed to work in -4°F to 151°F (-20°C to 66°C) weather temperatures. It is also made compliant to reach IPX4 standards. The locks are water resistant.  However but we do not recommend to use the smart locks under direct rain (for example, if your front door does not have an overhang and it is consistently raining).

Click the image below to download Lockly Duo™ Interconnected Edition Installation Guide

Click the image below to download Lockly Vision User Manual

Here’s a quick step by step guide on how you will install your LOCKLY Secure Plus Latch Edition.

Click the image below to download Lockly Lux Compact Mortise Edition (PGD688)

Lockly Flex Touch (PGD7Y) is the fastest and easiest way to bring a smart lock access and convenience to any door. It can easily replace any existing deadbolts. It is perfect for home office, back doors, garage, workspaces,  storage doors and any door that matters.

Watch step by step installation of Lockly Flex Touch below:

Click the image below to download Lockly Secure Pro Latch Edition

Click the image below to Download LOCKLY Model 7S Installation Guide

Click the image below to download Lockly Secure Lux Mortise Edition User Manual

Watch this step by step video guide to install your Lockly Secure Deadbolt Edition!

Click the image below to download Lockly Secure Deadbolt Edition User Manual

Click the image below to download Lockly Secure Plus Installation Guide

Click the image below to Download LOCKLY Model 6S User Manual

Click the image below to download Lockly Model 7S User Manual

Watch step by step video for installing LOCKLY DUO™ Interconnected Edition

Click the image below to download Lockly Secure Pro Deadbolt Edition

Click the image below to Download LOCKLY Secure Latch Edition

For comprehensive video tutorials and manual guides on installing Lockly locks, click here. We provide manual resources in both English and Spanish.

When someone press on the doorbell button, the smart lock will ring. The LED lights indicate the following:
Red light – Vision is initiating the call. If the red light flashes, it failed to connect to the hub or network.
Yellow light – Vision is sending App push notification and waiting for response.
Green light – Ready to Talk ( 3 blinks)

Click the image below to download Lockly Secure Deadbolt Edition Installation Guide

Click the image below to download Lockly Secure Plus Deadbolt Edition Installation Guide

Watch this video to guide you install your LOCKLY Secure Pro Deadbolt Edition!

Click the image below to download Lockly Model 6S Installation Guide

Click the image below to download Lockly Secure Plus Latch Edition User Manual

Click the image below to Download LOCKLY Duo™ Interconnected Edition User Manual

PGD7Y or Lockly Flex Touch is the fastest and easiest way to bring a smart lock access and convenience to any door.  It can easily replace any existing deadbolts. It is perfect for home office, back doors, garage, workspaces,  storage doors and many others.

Watch Lockly Flex Touch step by step installation:

Watch this step by step video guide to install your Lockly Secure Latch Edition!

Click the image below to download Lockly Secure Plus Deadbolt Edition User Manual

Click the image below to download Lockly Secure Pro Latch Edition Installation Guide

Click the image below to download Lockly Vision Installation Guide

Here’s a quick step by step guide on how to install your LOCKLY Secure Plus Deadbolt Edition.

Click the image below to download Lockly Secure Pro Deadbolt Edition

Here’s how you install your Lockly Vision smart lock in less than 30 minutes!

Click the image below to download Lockly Secure Latch Edition