Before removing a HomeKit door lock that has been added to the Home app, ensure that the lock is properly connected to HomeKit (you can try locking and unlocking it using the Home app to check). If yo...
Access and Control: How to generate One-Time Access Code?
One-Time Access Codes can be created for individuals that you want to have access to your property on a 1-time basis. Here are some helpful screenshots to help you set up a One-Time Access Code for ...
Access and Control: How do I delete Access Codes on my Lockly®?
If you have never paired your lock to the Lockly app: 1. Press the program button behind the lock. 2. Press select 2DE then Pd to delete an Access Code. 3. Active Access Codes will then be displayed o...
Access and Control: What is Family Mode?
Family Mode is an app feature that allows Admin accounts to sync and monitor all locks at-a-glance via Lockly App. This is highly recommended for those with multiple Lockly door locks installed in the...
Access and Control: Is there a motion detection sensor for Lockly Vision’s video feature?
Vision does not currently have motion detection, but the camera can be accessed anytime from the Lockly app as long as your mobile device is connected to a strong WIFI network. The camera will also be...
Access and Control: How do I connect to the Lockly® app and set up an account?
To connect to the Lockly® app and set up an account, follow these steps: Download the App: Visit the Apple App Store or Google Play Store. Search for “Lockly” and download the app. Open t...
Access and Control: Why is my fingerprint scanner not working?
Check the cable connector in your lock and make sure that there are no bent pins, which may have happened during installation, and that it is fully inserted into the socket. If the pins are not bent, ...
Access and Control: Can I integrate Lockly Zeno with smart home systems?
Yes, the Lockly Zeno series is compatible with major smart home systems such as Amazon Alexa and Google Assistant. Integration allows you to control the lock using voice commands and automate its func...
Access and Control: Can I adjust the brightness on the keypad?
You can adjust the screen brightness by pressing the first circular button. Please note that the brightness adjustment is only active while entering the code and will revert to the default brightness ...
Access and Control: What is an eKey?
An eKey is an access credential (alphanumberic code) generated by the Admin or sub-admin (unit-owner) using the Lockly app or through the LocklyOS. It can be generated within Bluetooth range or...