Lockly® stores fingerprints locally on the lock itself, typically within its internal memory. This approach enhances security by keeping biometric data within the device rather than transmitting it o...
Biometrics: Can we transfer fingerprint recording from one Lockly® to another?
No, generally, you cannot transfer fingerprint recordings from one Lockly® lock to another. Each Lockly lock stores fingerprint data locally within its internal memory, and this data is typically not...
Biometrics: How to Register a Fingerprint on Lockly® locks?
To register a fingerprint on Lockly® locks, follow these steps: 1. **Download and Open the Lockly App**: – Ensure you have the Lockly app installed on your smartphone. – Open the app and ...
Biometrics: What happens when a temporary user fingerprint access expires?
When a temporary user expires, the fingerprint data added by that user will still be retained in the lock but will be disabled and cannot be used. When the expired user attempts to recognize the disab...
Biometrics: How many fingerprints can be added on the Lockly® locks?
Lockly® locks can store up to 99 fingerprints. This allows multiple users to have access to the lock, making it convenient for households, offices, or other shared spaces. You can manage and delete f...
Biometrics: What to do if my fingerprint scanner does not work?
If your fingerprint scanner on your Lockly lock isn’t working, here are some steps you can try to troubleshoot the issue: 1. **Clean the Scanner**: Ensure that the fingerprint scanner is clean a...
Remote Access: Can I unlock my Lockly®remotely?
Lockly® smart locks can be unlocked remotely depending on the model’s connectivity options. By connecting to Wi-Fi or through a compatible hub, such as the Lockly Wi-Fi Hub, users can control t...
Remote Access: Does Lockly® work with AirBnb app?
Lockly is not integrated with AirBnB. However, Lockly has features that can be issued to your guests such as eKeys, eBadge, Offline Access Code through the Lockly app that makes AirBnB hosting more co...
Remote Access: Can we add Wi-Fi access for Lockly Flex Touch?
Yes. Add Wi-Fi capability by adding the Lockly Secure Link Wi-Fi Hub. Securely control and manage your door from anywhere, anytime. Remotely lock or unlock, check door status, grant guest eKeys, Offli...
Remote Access: Why can’t I connect remotely to my Lockly Zeno Series?
1. To extend battery life, the remote connection function will be disabled when the battery level is below 10% for 7SWHK, 728WHK, and 728WRHK models or below 20% for the 798HK model. 2. Super power-...