If your fingerprint scanner on your Lockly lock isn’t working, here are some steps you can try to troubleshoot the issue:

1. **Clean the Scanner**: Ensure that the fingerprint scanner is clean and free from any dirt or debris that might be affecting its functionality. Use a soft cloth to gently clean the scanner.

2. **Restart the Lock**: Sometimes a simple restart can resolve temporary issues. Try turning off the lock and then turning it back on after a few seconds.

3. **Check Batteries**: Ensure that the lock has sufficient battery power. Low batteries can sometimes cause malfunctions in electronic locks.

4. **Update Firmware**: Check if there are any firmware updates available for your Lockly lock. Updating the firmware can sometimes resolve bugs or issues with the fingerprint scanner.

5. **Reset Fingerprint**: If none of the above steps work, you may need to reset the fingerprint data on the lock and re-enroll your fingerprints. Refer to the lock’s manual for instructions on how to do this, as the process can vary by model.

6. **Contact Support**: If the problem persists after trying these steps, it’s best to contact Lockly customer support for further assistance. They may be able to provide more specific troubleshooting steps or arrange for a repair or replacement if necessary.

By following these steps, you should be able to troubleshoot and potentially resolve the issue with your Lockly lock’s fingerprint scanner.