Firmware updates are managed through the Lockly app. You’ll receive a notification when an update is available, and you can follow the prompts in the app to complete the update process.
Post-Installation: How to re-key a Lockly® smart lock?
Lockly uses 6-pin cylinders for their Deadbolt Editions and 5-pin cylinders for their Latch Editions. These cylinders can be replaced using rekeying kits available from various brands in the market. M...
Post Installation: Where can I purchase replacement parts for my Lockly Zeno lock?
Replacement parts for the Lockly Zeno series can be purchased directly from Lockly’s official website or authorized retailers. If you need specific parts, contact customer service for assistance...
Post Installation: How do I reset my Lockly Zeno lock to factory settings?
To reset your Zeno lock, press and hold the reset button located inside the battery compartment for about 10 seconds. This will restore the lock to its factory default settings. Note that you’ll nee...
Post Installation: My Deadbolt is reversed; it locks when unlock is pressed on App, vice versa.
This is a common problem mainly due to missing a step during installation. Please follow the following steps to fix this issue: Here is a step by step installation video: Checking your installa...
Post Installation: How to replace Lockly Vision key cylinder?
Watch the video and follow the step by step instructions to replace the default key cylinder of your Lockly Vision.
Post Installation: What should I do if my Lockly Zeno lock malfunctions?
If your lock malfunctions, try performing a reset or replacing the batteries. If the issue persists, contact Lockly customer support for further assistance. It may also be helpful to test the lock usi...
Remote Access: Can we add Wi-Fi access for Lockly Flex Touch?
Yes. Add Wi-Fi capability by adding the Lockly Secure Link Wi-Fi Hub. Securely control and manage your door from anywhere, anytime. Remotely lock or unlock, check door status, grant guest eKeys, Offli...