The Secure Link WIFI hub is compatible with our Secure models, while the Vision has its own Vision Connect hub.
Post Installation: What is the video aspect ratio for Lockly Vision Elite?
1920 x1080 on Full HD and 1280 x 720 on HD. Users can choose settings on the app.
Post Installation: Can I use USB cable to charge Lockly?
If you purchased a Lockly Vision Elite (PGD798NV) model, you can charge its battery with a micro-USB cable. NOTE: Not all Lockly smart locks can be charged using USB cable. If your Lockly Vision Elite...
Post-Installation: How to replace a Lockly Vision® key cylinder?
To replace the default key cylinder of your Lockly Vision smart lock, watch the video provided. If at any point you feel unsure or encounter difficulties, consider consulting professional locksmith se...
Post Installation: Can I have multiple master accounts (or temporary administrative users)?
At this current time, only one master admin account can be created. This is for security measures. However, we have recently added the functionality to give authorization for a “sub-admin”...
Post Installation: Will Lockly® send me a notification when it’s unlocked from the inside?
Lockly only send notifications for the door being opened or closed if they are connected with Secure Link Wi-Fi or Vision Hub.
Post Installation: How do I change the batteries on my Lockly Zeno lock?
The Zeno lock is powered by AA batteries. When the battery level is low, you’ll receive a notification through the app and the lock itself. To replace the batteries, simply open the battery comp...
Post Installation: How to swap Vision Lithium battery?
Note: Make sure to check your battery regularly to prevent features from being disabled. If you notice that your Lockly has a low battery percentage, immediately remove the drained lithium bat...
Post Installation: Why the Deadbolt unlocks when I lock the door and/or auto unlocks after 30 seconds.
This is a common problem mainly due to missing a step during installation. Please follow the following steps to fix this issue: Here is a step by step installation video: Checking your installa...
Post Installation: Why is my lock not activating after I installed the batteries?
If the product is not working after battery installation. Take 1 battery out, press and hold the program button behind the lock and simultaneously place the battery back in. You will then hear a l...