This is a common problem mainly due to missing a step during installation.
Please follow the following steps to fix this issue:
Here is a step by step installation video:
Checking your installation – First off, please make sure your torque blade is installed vertically.
With the door open, please make sure the bolt is fully extended out, and the turn knob is facing vertically on the inside.
With that said, remove the batteries and only put in 3 batteries first.
Hold down the program button while putting in the 4th battery to start the self-check process.
This process will determine if your lock is open or closed.
You will hear a series of beeps and clicks from the lock trying to open and close–this is normal.
Once this process finishes (only takes less than 20 seconds), your lock will be oriented correctly.