1. The facial recognition function is disabled while unlocking and will resume after locking. 2. If facial recognition is frequently triggered but no face is detected (more than 10 triggers within 5 m...
Biometrics: Why my face profile can’t be registered?
1. When registering facial recognition, please try to avoid direct sunlight in the recognition area. 2. The same face can only be registered once.
Biometrics: Where does Lockly® store my fingerprints?
Lockly® stores fingerprints locally on the lock itself, typically within its internal memory. This approach enhances security by keeping biometric data within the device rather than transmitting it o...
Biometrics: Can we transfer fingerprint recording from one Lockly® to another?
No, generally, you cannot transfer fingerprint recordings from one Lockly® lock to another. Each Lockly lock stores fingerprint data locally within its internal memory, and this data is typically not...
Biometrics: How to Register a Fingerprint on Lockly® locks?
To register a fingerprint on Lockly® locks, follow these steps: 1. **Download and Open the Lockly App**: – Ensure you have the Lockly app installed on your smartphone. – Open the app and ...
Biometrics: How many fingerprints can be added on the Lockly® locks?
Lockly® locks can store up to 99 fingerprints. This allows multiple users to have access to the lock, making it convenient for households, offices, or other shared spaces. You can manage and delete f...
Biometrics: What happens when a temporary user fingerprint access expires?
When a temporary user expires, the fingerprint data added by that user will still be retained in the lock but will be disabled and cannot be used. When the expired user attempts to recognize the disab...
Biometrics: What to do if my fingerprint scanner does not work?
If your fingerprint scanner on your Lockly lock isn’t working, here are some steps you can try to troubleshoot the issue: 1. **Clean the Scanner**: Ensure that the fingerprint scanner is clean a...