Customer Service

Our customer service team is available 7 days a week via e-mail.
Please make sure you’ve browsed our FAQ section and Knowledge Base for answers to your question before contacting us.

If you cannot find your answers on our support website, please fill the form out below and our team will assist you as soon as possible.

  • USA (669) 500- 8835    
    Monday – Friday 9AM- 9PM CST , Sat/Sun 8AM – 5PM CST
  • Hong Kong (852) 5625 2000    
    Monday – Friday 9AM- 9PM HKT
  • Australia +61 03  9720 4333
    Monday – Friday 9AM- 5PM AEST

If you are calling because your lock is unlocking when you touch the screen or locking when it should be unlocking, vice versa, you have installed your lock incorrectly. Step by step instructions with video can be found here.  When the door is in the locked position, your turn knob on the inside needs to be facing VERTICAL (up and down). If your turn knob is horizontal when locked, your lock is incorrectly installed.





 

 

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