This means your lock was incorrectly installed.
Please watch the video below for a step by step process:
Things to make sure:
- The lock is being installed with the deadbolt extended (Locked)
- Your thumb-turn is Vertical (facing straight up)
- If your thumb-turn is not vertical, it means you have installed the Torque blade incorrectly. The torque blade must be installed vertically as well.
- When installing the batteries, make sure to only install 3 batteries first. Then, while holding down the Program button, install the last battery then let go of the Program button. This helps your Lockly configure which way your door opens.