Our customer service team is available 7 days a week via e-mail.
Please make sure you’ve browsed our FAQ section and Knowledge Base for answers to your question before contacting us.

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• USA (669) 500- 8835    
  24/7
• Hong Kong (852) 5625 2000    
  Monday – Friday 9AM – 6PM HKT
• Australia +61 03  9720 4333
  Monday – Friday 8:30AM – 4:30PM AEST

If you are calling because your lock is unlocking when you touch the screen or locking when it should be unlocking, vice versa, you have installed your lock incorrectly. Step by step instructions with video can be found here.  When the door is in the locked position, your turn knob on the inside needs to be facing VERTICAL (up and down). If your turn knob is horizontal when locked, your lock is incorrectly installed.