Please check the status of the batteries, battery holder, and wiring to identify any issues. You can find the inspection guidelines in this video: Installation of Batteries.
Where can I purchase replacement parts for my Lockly Zeno lock?
Replacement parts for the Lockly Zeno series can be purchased directly from Lockly’s official website or authorized retailers. If you need specific parts, contact customer service for assistance...
Can I share access to my Lockly Zeno lock with others?
Yes, you can grant access to others by generating temporary or permanent eKeys through the Lockly app. These keys can be sent via email or text and are managed directly within the app.
How secure is the Lockly Zeno lock?
The Lockly Zeno series features advanced security technology, including 3D fingerprint recognition and PIN Genie, which prevents code peeking. The lock also uses AES-256 bit encryption to protect data...
What should I do if my Lockly Zeno lock malfunctions?
If your lock malfunctions, try performing a reset or replacing the batteries. If the issue persists, contact Lockly customer support for further assistance. It may also be helpful to test the lock usi...
Is the Lockly Zeno lock weatherproof?
Yes, the Lockly Zeno lock is designed to withstand various weather conditions, including rain and extreme temperatures. However, it is recommended to install the lock in a location with some protectio...
How do I update the firmware on my Lockly Zeno lock?
Firmware updates are managed through the Lockly app. You’ll receive a notification when an update is available, and you can follow the prompts in the app to complete the update process.
Can I integrate Lockly Zeno with smart home systems?
Yes, the Lockly Zeno series is compatible with major smart home systems such as Amazon Alexa and Google Assistant. Integration allows you to control the lock using voice commands and automate its func...
How do I reset my Lockly Zeno lock to factory settings?
To reset your Zeno lock, press and hold the reset button located inside the battery compartment for about 10 seconds. This will restore the lock to its factory default settings. Note that you’ll nee...
What if the batteries die while the door is locked?
If the batteries are completely drained, you can use the physical backup key provided with your Zeno lock. Additionally, the lock has a micro-USB port for emergency power to unlock the door.