If you forget your access code, you can reset it through the Lockly app, provided you have access to the app and are within Bluetooth range. Alternatively, you can use fingerprint access or the physic...
Can I control my Lockly Zeno lock remotely?
Yes, with the Lockly app and an internet connection, you can control your Zeno lock remotely. Ensure your lock is connected to a Wi-Fi hub for remote functionality.
Biometrics: Why my face profile cannot be recognized?
1. The facial recognition function is disabled while unlocking and will resume after locking. 2. If facial recognition is frequently triggered but no face is detected (more than 10 triggers within 5 m...
Biometrics: Why my face profile can’t be registered?
1. When registering facial recognition, please try to avoid direct sunlight in the recognition area. 2. The same face can only be registered once.
Access and Control: Can I share access to my Lockly Zeno lock with others?
Yes, you can grant access to others by generating temporary or permanent eKeys through the Lockly app. These keys can be sent via email or text and are managed directly within the app.
Access and Control: What can I do if I am locked out?
If you are locked out due to your Lockly® lock, here are the steps you can take: Use a Backup Access Method: Physical Key: If your Lockly model includes a physical key option, use the backup key to u...
Access and Control: How many fingerprints can Lockly locks store?
Our locks fingerprint reader can store up to 99 fingerprints.
Access and Control: If I lose power, will my Lockly® still function?
Our Secure models operate on 4 AA batteries, while the Vision model uses 8 AA batteries. We recommend using high-quality brands like Duracell or Energizer. Avoid using rechargeable or lithium batterie...
Access and Control: My screen is blank from the outside. All I see is the OK button.
Your Lockly® must be in Secure / Do Not Disturb mode. There is a toggle switch on the inside of the lock that turns off and on the exterior Screen. Make sure it is switched to ON. If this does not ...
Access and Control: How do I use an Offline access code on the Lockly® keypad?
An Offline Access Code (OAC) is 4 or up to 12 digits (set of numbers) that you can to enter on the Lockly touchscreen keypad to unlock door. For Limited-Time OAC Swipe your hand or fingers across the ...