We apologize for the delayed notifications you are experiencing. Please attempt to power off the Wi-Fi hub and then power it back on. Additionally, ensure your phone is connected to a robust Wi-Fi net...
Common Questions: What do I do if my deadbolt doesn’t turn smoothly?
From the sounds of it, you may have installed your lock backward. Things to be aware of: 1. The lock must be installed with the deadbolt extended (Locked). 2. Your thumb-turn must be vertical (facing ...
Common Questions: Why is my Lockly beeping after unlocking?
When the battery is about to run out, the Lockly will beep 5 times after unlocking, please recharge/change the battery(ies)
Common Questions: Can a lock picker open Lockly locks?
We regularly innovate and update our property cloud technology services (the heart of Lockly smart locks) which run on Amazon Web Services (AWS) to protect against picking, bumping, hacking and other ...
Common Questions: The numbers are not shuffling in PIN Genie Mode, how do I fix this?
You should be able to hold down the OK button (big circle button on the bottom of the screen) for 3-5 seconds and the numbers should switch from shuffled to sequential order. The numbers will show 123...
Common Questions: Why am I not receiving unlock notifications?
Please set the auto lock timer at 30S and above.
Common Questions: Why does my lock unlock when I touch the screen?
This is a common problem mainly due to missing a step during installation. Please follow the following steps to fix this issue: Here is a step by step installation video: Checking your installa...
Common Questions: Where does Lockly Vision Elite store the doorbell video recordings?
Lockly Vision Elite stores video recording on the local 32GB TF card, which can hold footage up to 91 hours, and recording can be accessed on the log history on your Lockly app.
Common Questions: Why an error code is prompting when adding HomeKit?
To resolve this issue, you can try the following steps: 1. Restart the lock. 2. Check for firmware updates
Common Questions: How to restore factory settings of Zeno Series?
You can restore factory settings in the following ways: 1. Use the Lockly APP and select “Restore Factory Settings” in the APP settings menu. 2. Press the Program button inside the battery...