1. Check the WiFi signal quality of the door lock. Poor WiFi signals will increase the power consumption of the lock and reduce battery life. 2. When the door is closed, turn the indoor knob to ensure...

Updating the firmware for your Lockly lock is easy.  You will need to be within Bluetooth range of the lock and connected via Bluetooth.  You will then go into your Lockly app, select the lock that ...

Gatt Error message is a Bluetooth connection interruption. To fix this, you may do the following: 1. Please turn off then turn on the Bluetooth of your phone (Stop here if the issue has been resolved)...

If the door lock’s firmware OTA upgrade is interrupted or failed due to improper operation during the upgrade process, the lock will remain in OTA status, and functions such as app connection an...

For security purposes, you can not disable safe mode. For PRO Customers: We will release a firmware that gives Lockly users the ability to create 4-digit access codes and will allow safe mode to occur...

Lockly’s copy profile feature allows a secure Air Transfer of your door access codes and encrypted fingerprints from one lock to another lock*. It is convenient, safe and saves your time, and ca...

When performing a firmware upgrade through the app, there are two phases: Phase 1: Upgrade the front panel and Wi-Fi module. Phase 2: Upgrade the Bluetooth module. Users should note that a successful ...

This procedure applies to Lockly models: PGD6S, PGD628, PGD628F, PGD628W, PGD678, PGD678W and PGD688F. If you’re not sure of your lock model, please contact our customer service hotline. If the lock...

1. Go to the settings page of the Lockly app and perform a factory reset 2. Scan QR code to add lock

If the product is not working after battery installation. Take 1 battery out, press and hold the program button behind the lock and simultaneously place the battery back in. You will then hear a long ...