Our PGD6S and PGD7S models are entitled to a one-year mechanical, electronics and finish warranty. All other models are entitled to a limited lifetime mechanical and finish warranty of up to five years and a limited two-year electronics warranty. Lockly also offers lifetime customer service and technical support. The warranty only applies to the original purchaser of the product and they must have made the purchase and use the product within USA or Canada (Best Buy Canada is the only authorized retailer in Canada). Lockly will not honor exchanges or refunds for products purchased from non-authorized dealers which includes: Pawn shops, personal or peer-to-peer sales, liquidation stores, eBay and sales that are not from a our authorized retailers such as Best Buy, Home Depot and Lowes.