The Lockly Flex Touch model is entitled to a limited mechanical and finish warranty of up to five years and a limited two-year electronics warranty. Lockly also offers lifetime customer service and technical support. The warranty only applies to the original purchaser of the product and they must have made the purchase and used the product within USA or Canada (Best Buy Canada is the only authorized retailer in Canada).

Lockly will not honor exchanges or refunds for products purchased from non-authorized dealers which includes: Pawn shops, personal or peer-to-peer sales, liquidation stores, eBay, and sales that are not from our authorized retailers such as Home Depot.