For security purposes, you can not disable safe mode. For PRO Customers: We will release a firmware that gives Lockly users the ability to create 4-digit access codes and will allow safe mode to occu...
Access and Control: Is there a motion detection sensor for Lockly Vision’s video feature?
Vision does not currently have motion detection, but the camera can be accessed anytime from the Lockly app as long as your mobile device is connected to a strong WIFI network. The camera will also be...
Access and Control: Can I create a 4-digit code?
For security purposes, the access code must be a minimum of 6-8 digits. For PRO Customers: We will release a firmware that gives Lockly users the ability to create 4-digit access codes and will allow ...
Common Questions: Do Lockly locks work when the power is out?
Our Secure models are powered by 4 AA batteries and our Vision model is powered by 8 AA batteries. We recommend using Duracell or Energizer, or any other good brand. We do not recommend using recharge...
Common Questions: How to adjust the brightness of the keypad?
At this time this is not a feature that Lockly devices have.
Post Installation: What is the video aspect ratio for Lockly Vision Elite?
1920 x1080 on Full HD and 1280 x 720 on HD. Users can choose settings on the app.
Specifications: What’s the difference between the models?
Lockly offers a range of smart lock models tailored to various needs and preferences. Each model comes in two styles: Deadbolt and Latch. The Deadbolt style integrates with your existing doorknobs or ...
Specifications: What is the Lockly Zeno series?
The Lockly Zeno series is a line of advanced smart locks designed for enhanced security and convenience. These locks offer multiple access methods, including fingerprint recognition, PIN codes, and sm...
Specifications: Is there a special installation instructions for Zeno Series for door with <40mm thickness?
There are operation videos and reminder stickers to guide the operation https://bit.ly/ZenoVision_Int-Assy_Installation
Specifications: Is Lockly waterproof/weatherproof?
Our smart locks are designed to work in -4°F to 151°F (-20°C to 66°C) weather temperatures. It is also made compliant to reach IPX4 standards. The locks are water resistant. However but we do no...