If the lock was purchased within the 30-day return window, we can exchange the Vision for the Vision elite and the customer will need to pay the cost difference. If the lock was purchased outside the ...
Purchase and Warranty: What is your warranty policy?
Lockly® Secure and Vision series: Limited 5-Year Mechanical & Finish Warranty and 2-Year Electronics Warranty & Lifetime Technical Support Lockly Access Touch, Flex Touch and Model S series: ...
Purchase and Warranty: Why do I need Route Package Protection?
Route Package Protection offers you “peace of mind” for all of your orders at an affordable price. The cost to you – to fully protect your package in the event that it is lost, damag...
Purchase and Warranty: Can I upgrade my lock?
We can accept an exchange or upgrade within the 30-day policy. If the customer is outside of the return window, we may make an exception. Please bring it to management for approval. We will charge the...
Purchase and Warranty: How long do I have to report an issue with Shipping and Delivery?
Reporting issues with shipping and delivery within 30 days of purchase is required. Adhering to this timeframe enhances the likelihood of promptly and effectively resolving any shipping or delivery co...
Purchase and Warranty: What is the warranty for the Lockly Flex Touch?
The Lockly Flex Touch model is entitled to a limited mechanical, finish and electronics warranty of up to one year. Lockly also offers lifetime customer service and technical support. The warranty onl...
Purchase and Warranty: What is Route Shipment Protection?
Route Package Protection covers lost, stolen, and damaged items that fit the following criteria. Review the policies to understand what lost, stolen, and damaged items Route will cover.
Purchase and Warranty: Where to purchase Lockly Duo?
Lockly Duo can be purchased through our authorized dealers which offer installation services for this product. Lockly Duo is highly recommended for professional installation. UHS Hardware The Flying L...
Purchase and Warranty: Where can I purchase a Lockly®?
You can purchase Lockly® smart locks and related products from several authorized retailers, both online and in-store. Some of our major retailers include Amazon, Best Buy, Home Depot, and Lowe’...
Purchase and Warranty: How can I track my deliveries on the Route mobile app?
You can view your deliveries in the Route mobile app to get a real-time view of where all of your packages are. On the MAP screen, you can swipe through cards or zoom into the map to see where package...