Can I upgrade my lock?

We can accept an exchange or upgrade within the 30-day policy. If the customer is outside of the return window, we may make an exception. Please bring it to management for approval. We will charge the full price of the lock and refund the difference once we receive the returned lock(s). We will be firm on this and let them know they can also send the lock back for a refund and then purchase the new lock from us or another authorized retailer.

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