Why is my Secure Link WiFi Hub not working?

Our Secure Link WiFi Hub can connect with any Lockly. If you find that you are having any trouble with your Secure Link WiFi Hub, try some of the following suggestions:

  1. Reboot your lock – On the front of the lock (the side with the display on the outside of the door), you will find two silver balls underneath the lock. Between those two silver balls, there is a small hole with a reboot button in the middle. Use your pin/paper clip to press and hold the button for 3 seconds. After you let go of the button, keep an eye on the display, it should begin the reboot process. Once the display goes back to normal, see if the issue persists.
  2. Make sure you have the latest version of everything on your phone – Check your OS and Lockly App to make sure everything is fully updated. Also go into your Lockly Settings to make sure that your firmware is completely up to date. After everything is up to date, reboot your lock to see if it resolves the issue.
  3. Please make sure that your phone and WiFi hub are connected to the same 2.4 GHz network.
  4. When connecting your hub to the WiFi network, press and hold the button on your WiFi hub an additional 5 seconds to see if you get the quick red light blinking. We find that some customers are trying to connect when the light is blinking slowly which can cause network errors.
  5. Make sure that you are only connected to each Lockly with only 1 admin account – If you are connected in multiple accounts, delete your door sensor and WiFi hub from all devices and accounts, and then delete your lock from those devices and accounts as well. Once you have done this, reinstall on only 1 account and see if the issue is resolved.
  6. Make sure that you and your WiFi hub are connected within 10 feet of the Lockly.
  7. Make sure you are using the Lockly App and not Pin Genie
  8. Make sure that your WiFi hub is in a spot with strong WiFi signal. You can try moving your router closer to the WiFi hub to see if it resolves the issue.
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