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Lockly

Please use the form below to send us a general inquiry
If you’re reaching out to submit a support ticket, please visit Customer Service

USA (669) 500-8835
Sales and Feature Support – M- F 10AM – 7PM PST
Installation Support: M- F 7AM – 7PM PST

Hong Kong (852) 3525-9015

If you are calling because your lock is unlocking when you touch the screen or locking when it should be unlocking, vice versa, you have installed your lock incorrectly. Step by step instructions with video can be found here.  When the door is in the locked position, your turn knob on the inside needs to be facing VERTICAL (up and down). If your turn knob is horizontal when locked, your lock is incorrectly installed.

Inquiries are responded within 24 hours.

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