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If you’re reaching out to submit a support ticket, please visit Customer Service
USA (669) 500-8835
Sales and Feature Support – M- F 11AM – 7PM PST
Installation Support: 7 Days a Week 6AM – 11PM PST
Hong Kong (852) 3525-9015
If you are calling because your lock is unlocking when you touch the screen or locking when it should be unlocking, vice versa, you have installed your lock incorrectly. Step by step instructions with video can be found here. When the door is in the locked position, your turn knob on the inside needs to be facing VERTICAL (up and down). If your turn knob is horizontal when locked, your lock is incorrectly installed.
Inquiries are responded within 24 hours.