Troubleshooting

Is Lockly™ Wi-Fi Compatible?

Lockly™ does not connect to the internet directly; rather, it connects to a nearby smartphone with the Lockly™  app and uses the smartphone’s internet and wifi capabilities. Lockly™  will be releasing a Wi-Fi bridge that will allow direct connection to the internet, as well as Samsung, Alexa, or Homekit soon!

Where to Download the Lockly™ Secure App?

The Lockly™ Smart Lock mobile app is available in both Apple Store and Google Play. Search “Lockly” in either stores and download for free, or visit the links below.

How many individual users can Lockly™ Secure have?

Each Lockly™ Secure Smart Lock supports up to 8 sets of access codes, including your master code, your family members’ temporary users, and single entry access codes. It can also generate up to 50 sets of offline access codes. Secure Plus and Secure Pro will support up to 99 fingerprints on top of the access […]

Why Did the Program Button Suddenly Stop Working?

The Lockly™ Secure Smart Lock is designed for property managers and families who need to assign unique codes to guests. To make sure your guests won’t be able to change any of your lock settings, we switch all settings of the program button to your smart lock App (in lock settings). Thus, the program button will […]

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